Location:Dublin, IE

Company: Irish Life Group Services Limited

• Full Time, Permanent position
• Hybrid role based in our City Centre offices

SKILLS & EXPERIENCE

The successful candidate will have/will be:

• Must hold an active registration as Registered General Nurse with the NMBI.
• Post graduate qualification in an acute nursing setting is desirable
• One of the following qualifications, or a willingness to work towards qualification for: PMI Dip, CIP, ACII or QFA
• A general understanding of the Health Insurance Industry
• Experience of analysing, managing and resolving complex issues and complaints
• Be a self-starter and willing to act on own initiative
• Managing a demanding workload with an ability to prioritise effectively
• Act as part of a team and give full participation and commitment to fellow team members to meet common goals
• Attention to detail and ability to drive initiatives to successful conclusion
• Proficiency in Word and Excel
• Excellent interpersonal & communication skills
• Excellent verbal & written communication skills – the ability to write comprehensive and clear internal and external correspondence

ABOUT US

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.4 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
Irish Life Financial Services supports Equal Opportunity.
Irish Life Assurance plc is regulated by the Central Bank of Ireland.

KEY ROLE COMPETENCIES INCLUDE:

• Medical Technical Expertise – applying clinical knowledge to enable good decisions and an ability to seek out the answers when needed
• Problem Solving and Decision Making – Recognises problems, consults and collaborates with others to resolve issues & ability to work collaboratively with others to deliver the required result
• Quality, Controls, Governance and Reporting - Identify where existing processes are high- risk, ineffective, inefficient, or cumbersome and escalate, with recommendations to improve.
• Process & Procedure Governance - Responsibility for Process & Procedure Governance within the Clinical team including Training.

The key responsibilities of the role will include:

• To support and develop new initiatives in line with our Future of Health strategy, ensuring these initiatives are clinically validated and commercially viable
• To work closely with established and potential new clinical partners in ensuring all programmes meet both the member and business needs
• To work with our marketing team to research new propositions from a clinical perspective, ensuring all propositions are in- line with clinical best practice and most up to date guidelines
• To act as a clinical lead for our Clinical Forum meeting -validation of proposals for consideration by Irish Life Health
• To continue to drive our Health in the Home service. To work with hospitals, both private and public, to identify patients that are suitable for home discharge to community-based services provided by Irish Life Health’s clinical partners. This would include site visits.
• Attend relevant internal and external meetings to share information, ideas and problem solving for individual referring units or medical professionals.
• Development and continual improvement of our patient care pathways
• Work closely with the clinical review team to share best practice ensuring the best for our customers. To support on clinical review as required.
• Generate as requested daily/weekly/monthly reports and present updates on individual services both to our team and the wider business.
• Provide support on non-hospital contracts if and when required.
• Always represents self in a professional and ethical manner, complying with all applicable company policy and procedures