Nurse Manager, AC - Duke Urgent Care Hillsborough at Duke Health

Hillsborough, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Operations Management, Strategic Planning, Program Development, Personnel Management, Performance Appraisals, Scheduling, Patient Care Delivery, Customer Service, Communication, Problem Solving, Prioritization, Time Management, Financial Savvy, Team Building, Conflict Management, Motivating

Industry

Hospitals and Health Care

Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Nurse Manager, AC - Duke Urgent Care Hillsborough Duke Urgent Care Hillsborough provides prompt, compassionate care for patients of all ages with minor injuries and illnesses, including sprains, cuts, flu symptoms, and infections. The clinic also offers sports physicals, limited employment physicals, and routine vaccinations. The team operates in a fast-paced, sometimes high-pressure setting, while maintaining a close-knit, collaborative environment. This team fosters a culture of open communication, professional growth, and mutual support. Location: 267 S Churton St, Hillsborough, NC 27278 Clinic Hours: 8am – 8pm What you will do: Clinical Operations Management Manage and coordinate patient care and personnel needs in a DUHS clinic. Work performed involves managing multi-specialty nursing services delivered within a specified clinic. Manage the clinic in the absence of the HealthCare Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff. Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement. Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO). Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site’s mission and objectives. Perform other related duties incidental to clinic operations. Strategic Planning & Program Development Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities. Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials. Personnel Management & Development Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling. Counsel and conduct formal discipline of clinical staff as needed. Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all clinical staff. Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among various clinics. Patient & Family-Centered Care Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes. Promote education for patients, patient families, and the community. Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes. Participate in direct patient care activities as a targeted strategy for role modeling or information gathering. Customer Service & Communication Cultivate exemplary customer service throughout the organization. Promote effective communication skills including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution. What you will need: Knowledge, Skills and Abilities: Clinical Quality Management and Service management skills Orientation, Accountability, Planning, prioritization and time Problem solving and innovation Initiative financial savvy Active Listening, effective communication; identifying and recruiting top talent Develop and retain talent Showing support- teambuilding, conflict prevention and management Motivating and influencing managing vision and purpose Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics Education Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred. Experience Three years of nursing experience is required. Degrees, Licensures, Certifications Must have current or compact RN licensure in the state of North Carolina. BCLS certification required Nurses hired into leadership positions must obtain a leadership certification within three months of hire New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible Job Title: NURSE MANAGER, AC Job Code: 5401 FLSA: E Job Level: H2 Revised Date: 04/11/2022 Supervisory Responsibility: Yes Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Responsibilities

The Nurse Manager will manage and coordinate patient care and personnel needs within the clinic, developing and implementing processes to enhance operations and ensure regulatory compliance. This role also involves strategic planning, budgetary recommendations, and comprehensive personnel management including hiring, appraisals, and staff development.