Job Description:
Are you an experienced nurse? AXA Health’s Support Team is a medical information helpline, made up of nurses, midwives, counsellors and pharmacists, providing expert help to our customers whatever their healthcare needs. When our customers have a health question, it’s good to know there’s someone to talk things through, day or night. Whatever the need, our medical professionals are here to put minds at ease, so they are not worrying a minute more than they must.
You’ll provide expert medical support and guidance. Part of an experienced and established team, you’ll have the opportunity to be part of the team’s evolution and improve services for our customers. You’ll be provided with all the necessary equipment and training to carry out the role. There’ll be regular opportunities for professional updating for your ongoing registration requirements.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work most shifts from home but will need to work from our Tunbridge Wells office once every 4 weeks. Additional ad-hoc office days may be required. When working from home, you’ll need a quiet, private space to work from where you won’t be overheard.

WHO WE ARE:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
Salary: Up to £38,000 dependent on experience plus a shift allowanc

• Provide empathetic guidance and support on a broad range of health-related issues to our members and their families.
• Maintain our helplines supporting our members and their families covering a variety of shifts including evenings, nights and weekends.
• Support members through a variety of media including telephone (both inbound and outbound calls), email queries, text messaging and live chat.
• Act as a clinical expert and role model, to provide specialist knowledge and assistance. Build and maintain strong relationships.
• Take an active interest in your team, department and the wider business targets and how you can personally contribute to achieve these.
• Take ownership and continuously develop your professional skills, including enhancement of your clinical knowledge
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.