Description:
Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We offer great benefits- 2 medical plan options, employer paid employee dental, vision, employer paid basic life insurance, voluntary life, disability, critical illness, accident and pet insurance among other benefits. We have a great wellness plan where employees can earn additional PTO and prizes. We also have a generous 401k plan with employer match beginning after 90 days of service with two entry points (Jan & July).
Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 40 Nephrologists and 40 Nephrology Advanced Practitioners, our practice serves patients from eight convenient locations.
Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.
It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.
By providing service excellence through highly specialized physicians and staff, we commit to serving the individual needs and circumstances of patients.
A non-exempt position responsible for successful day to day operations of a nephrology practice office

Duties include, but are not limited to:

• Ensures follow through of established strategies to improve the patient experience
• Resolves patient complaints; reports unresolved complaints to the Site Manager promptly
• Delivers high quality customer service
• Daily clinic are prepared for in advance
• Reviews lab reports daily
• Manages and prioritizes incoming and outgoing phone calls
• Administers Intradermal, IM, IV, and subcutaneous Injections
• Demonstrates Basic Assessment Skills through completion of nurse visits
• Performs clinical tasks according to practice policy such as suture/staple removal, wound care involving sterile technique and EKG’s
• Utilizes patient assistance options
• Performs precise venous and capillary phlebotomy
• Works prescription refills according to practice policy
• Communicates with ESRD Coordinator for dialysis seating
• Utilizes workflows that maximize visit compliance
• Utilizes established workflows which maximize overall office efficiency
• Schedules appointments
• Updates EMR
• Processes tasks
• Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows
• Reviews encounter forms for orders
• Completes forms
• Schedules outside procedures
• Schedules hospital follow up appointments according to policy
• Arranges Hospital Admissions
• Obtains prior authorizations
• Follows operating instructions and notifies appropriate personnel of any malfunctions.
• Completes required CEU’s

Requirements:

• Minimum of 2 years of professional nursing experience; Med-Surg , ER or Primary Care experience preferred
• Excellent Assessment Skills
• Phone Triage
• Multi-Tasking Capability
• Lab Review
• Critical Thinking Skills
• Team Player
• Proficient in Word, Excel, EMR’s, Outlook.
• Competent in Learning Management Systems
• Must hold a current and valid North Carolina LPN/RN License.
• Current CPR certificate

• Ensures follow through of established strategies to improve the patient experience
• Resolves patient complaints; reports unresolved complaints to the Site Manager promptly
• Delivers high quality customer service
• Daily clinic are prepared for in advance
• Reviews lab reports daily
• Manages and prioritizes incoming and outgoing phone calls
• Administers Intradermal, IM, IV, and subcutaneous Injections
• Demonstrates Basic Assessment Skills through completion of nurse visits
• Performs clinical tasks according to practice policy such as suture/staple removal, wound care involving sterile technique and EKG’s
• Utilizes patient assistance options
• Performs precise venous and capillary phlebotomy
• Works prescription refills according to practice policy
• Communicates with ESRD Coordinator for dialysis seating
• Utilizes workflows that maximize visit compliance
• Utilizes established workflows which maximize overall office efficiency
• Schedules appointments
• Updates EMR
• Processes tasks
• Demonstrates an understanding of Immunization, Lab Order, Charge and Problem entry as well as their associated workflows
• Reviews encounter forms for orders
• Completes forms
• Schedules outside procedures
• Schedules hospital follow up appointments according to policy
• Arranges Hospital Admissions
• Obtains prior authorizations
• Follows operating instructions and notifies appropriate personnel of any malfunctions.
• Completes required CEU’