Main area
Clinical Advisors
Contract
Permanent
Hours
Full time
Part time
Flexible working
37.5 hours per week (Min. 24 hrs p/w. Includes weekends and bank holidays.)
Job ref

4265-7200845-CA-WGC-05

Site
Welwyn Garden City
Town
Welwyn Garden City
Salary
£18.75 - £27.17 Per hour
Salary period
Hourly
Closing
14/05/2025 23:59
Job overview

HUC provides the NHS 111 and Out of Hours GP service to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work; no two shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

• Are you a registered Nurse or Paramedic with a post registration experience?
• Are you confident in making autonomous decisions
• Are you seeking a better work/life balance?
• Do you want to move away from face-to-face practice but continue to make a difference to people’s lives?

If so, our NHS 111 Clinical Advisor role could be for you. The role is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care without the physical demand of acute work.

A day in the life

• You will be assessing patients over the phone, using the NHS Pathways systems alongside your existing clinical knowledge and expertise.
• You will use your clinical knowledge to signpost patients to the most appropriate level of care; this could include an emergency ambulance, GP appointment or home management advice

Main duties of the job

Clinical

• Applying your clinical expertise to assess an individual’s health condition.
• Working within the NHS Pathways system content to advise service users, their representatives and Health Advisors.
• To ensure that every patient interaction is conducted appropriately, with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service.

Quality assurance and safety

• To understand, adhere to and promote the principles of information governance in relation to access to clinical records, the handling and access to and communication of patient identifiable information.
• To understand, adhere to and promote local policies for safeguarding children and vulnerable adults, while ensuring referrals to the appropriate services are made in a timely manner according to policy.
• To understand, adhere to and promote the principles of risk management in relation to patient and staff wellbeing, the physical environment, and the systems in use. To follow local guidance for action and reporting upon identification of a risk.
• To promote local best practice in relation to clinical assessment and provision of advice to service users and their representatives.
• To be aware of HUC’s performance criteria and adhere to this

Working for our organisation
In return for your dedication and commitment to our values, we offer:
Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Detailed job description and main responsibilities
This role involves an 8-weeks of paid, full-time Pathways training. Following the completion of the training, you will work according to an agreed rota. Current rota patterns are attached to this vacancy - please review them prior to application and select a suitable pattern.
The recruitment process for this role involves 30-45 min online test completed via group MS Teams video call. You will need an access to computer with camera and microphone to undertake this assessment. Following successful online test, you will be invited to a clinical interview.
Please read the attached Job Description and Person Specification and feel free to contact the Recruitment Team should you have any questions - recruitment@huc.nhs.uk
Person specification
Essential

Essential criteria

• Registered nurse or paramedic
• Post registration training / consolidation and experience in at least two health care settings or specialties relevant to profession

We reserve the right to close this vacancy early, should we receive sufficient applications.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Further details / informal visits contact
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