Duties and Responsibilities

1. Administrative and Organizational Tasks

Prepare and organize required files and reports.

Archive files electronically according to approved templates.

Draft letters and circulars and submit them for approval.

Organize the Nursery Manager’s appointments and meetings.

Follow up on compliance with administrative forms and procedures.

Organize the archive of approved instructions and decisions.

Ensure administrative files for students and staff are complete.

2. Marketing and Registration

Communicate with prospective clients and respond to nursery-related inquiries.

Follow up on new registration requests and convert interested clients into nursery visits.

Follow up with clients who visited the nursery but did not register.

Conduct daily calls and follow-ups according to the nursery’s plan.

Continuously update client information and the status of each client.

Support the implementation of approved marketing campaigns and offers.

Track registration targets and report results to the Nursery Manager.

Coordinate with the marketing and sales team when required.

Monitor the client database and ensure that no prospective client is left without follow-up.

3. Communication, Customer Service, and Complaints

Communicate with parents regarding children’s absences.

Respond to general inquiries according to approved information and policies.

Receive and guide parents.

Record and follow up on parents’ complaints.

Contact parents regarding complaints within approved authorities and procedures.

Escalate complaints requiring a decision or administrative intervention to the Nursery Manager.

Follow up on complaints until closure after the proposed solution is approved by the Manager.

Monitor official communication groups and respond to inquiries within the scope of authority.

• Send official reports and responses after the Manager’s approval.