YOUR ROLE:

Reporting to the Director of Care, the Nursing Administrative Assistant (NAA) provides vital clerical support to the Care Department while serving as the front-line contact for residents, family members, and staff. The NAA helps ensure a well-organized and welcoming care environment through professional communication, efficient scheduling, and administrative coordination.

KEY RESPONSIBILITIES:

• Prepare and maintain accurate staff schedules, including shift changes and replacements, in compliance with the applicable Collective Agreement
• Manage internal job postings and scheduling updates
• Support the Care Department with general administrative tasks including filing, data entry, and documentation
• Greet and assist residents, families, and visitors, addressing inquiries with empathy and professionalism
• Respond to and follow up on concerns and requests, ensuring confidentiality and resident dignity
• Support planning and coordination of staff education sessions and departmental meetings
• Maintain records and documentation related to nursing operations
• Foster strong working relationships with all team members to ensure a cohesive, collaborative work environment
• Available to work various shifts, including weekends and holidays, based on operational needs