REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Clinical Knowledge and Documentation
• Communication
• Time Management
• Case Management Process: Assessment; Planning; Implementation; Coordination
• Cultural Humility
• Personal integrity, patience, and commitment to Hope Services’ values and mission.
• Ability to work independently and collaboratively within a team.

• Flexible and able to multitask within an unpredictable, fast-paced environment.

  Required Education and Experience

• High school diploma or equivalent.

• Preferred Certification as a Certified Nursing Assistant and/or willingness to complete on-the-job training to obtain certification
• Ability to establish and maintain rapport with others.
• Ability to communicate effectively verbally and in writing.
• Ability to think critically and seek solutions to problems.
• Demonstrated time management and organizational skills with attention to detail.
• Competent computer skills, including word processing and database management.
• A valid Hawaii driver’s license and access to a registered, insured vehicle.

PREFERRED KNOWLEDGE AND COMFORT IN THE AREAS OF:

• Homelessness
• Housing First
• Addictions and dependency
• Mental illness
• Chronic illness
• Trauma-informed care
• Harm reduction
• Motivational Interviewing
• Non-profit organizations

SCHEDULING REQUIREMENTS:

Scheduled hours will vary from 8-12 hour shifts depending on the program’s need.

ESSENTIAL FUNCTIONS:

• Observe strict compliance with Health Insurance Portability and Accountability (HIPAA) privacy and security rules for protected health information.
• Assist service program participants with activities of daily living such as bathing, grooming, and toileting.
• Measure weight, blood pressure, oxygen saturation, respiration, and temperature.
• Maintain sanitary living conditions.
• Assist service program participants with safe transfers.
• Reinforce care plan elements with service program participants through education, motivational interviewing techniques, and interprofessional teamwork.
• Document program participants’ information promptly and accurately in the electronic medical record (EMR) system.
• Demonstrate strong written and interpersonal communication skills, adjusting to various comprehension levels and managing sensitive and confidential information tactfully and professionally.
• Support intake into the shelter according to organizational policies and protocols.
• Assess for and report risks to support developing or modifying care plans to promote optimal outcomes.
• Report operational safety, sanitation, and facility security concerns promptly.
• Carry out the Emergency and Disaster Preparedness procedures as defined by organizational policies.
• Immediately report suspicious, potentially dangerous, or emergent situations in which life, property, and public order may be jeopardized.
• Actively participate in staff meetings and trainings.
• Perform other duties as assigned.

THE NA MUST BE ABLE TO FULFILL DUTIES IN ACCORDANCE WITH THE HOUSING FIRST APPROACH, DEFINED AS:

• Housing is the first essential step, without any requirements for sobriety, participation in treatment medication protocol, compliance, or demonstrated “housing readiness”;
• Recovery orientation related to mental wellness and cognitive functioning;
• Reducing harm to the individual and broader community;
• Remaining non-judgmental in behaviors, practices, beliefs, and actions of service guests/patients;
• Promoting and empowering meaningful choices and service access options, which includes allowing individuals to influence the type, duration, frequency, and intensity of support;
• Absence of coercion, tricks, or contracting;
• Expressing empathy and positivity while promoting a professional relationship without dependency that supports “doing with” instead of “doing for”;
• Remaining future-oriented, promoting hope and possibility in a realistic manner, which supports greater independence for service program participants over time;
• Maintaining transparency and disclosure of information with service guests/patients according to organizational policy;
• Honoring the rights of a service guest/patient to refuse or revoke service, file a grievance, or seek restitution according to organizational policy.