NATURE AND SCOPE

The Thorpe Recovery Centre seeks an organized and detail-oriented Unit Clerk/Scheduler to support daily operations within our healthcare environment. This position plays a critical role in maintaining efficient administrative processes, ensuring accurate communication, and supporting both clients and medical staff. The Unit Clerk/Scheduler is responsible for managing client documentation, coordinating scheduling, and maintaining records in compliance with healthcare regulations. Strong organizational skills, discretion, and the ability to work in a fast-paced environment are essential for success in this role.

QUALIFICATIONS, EXPERIENCE AND SKILLS

· High school diploma or equivalent is required; post-secondary education or certification in medical administration, a Unit Clerk certificate, or a related field is considered an asset.
· Minimum of one year of administrative experience in a healthcare or clinical setting preferred.
· Familiarity with medical terminology and healthcare documentation standards.
· Proficiency in using healthcare management systems and Microsoft Office Suite.
· Strong organizational skills with the ability to prioritize multiple tasks effectively.
· Excellent interpersonal and communication skills to work collaboratively with staff, clients, and families.
· Proven ability to maintain confidentiality in accordance with privacy laws and organizational policies.
· Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
· Scheduling experience, particularly with nursing or healthcare staff, is an asset.
· Will be required to obtain a Criminal record Check with Vulnerable sector check upon hiring and every 2 years of employment.
· All employees are required to complete Naloxone training, along with other mandatory trainings, within their first three months of employment

· Manage client admissions and discharges, ensuring all required paperwork is completed accurately and filed appropriately.
· Maintain and update client charts, medical records, and electronic health records in compliance with confidentiality requirements and healthcare regulations.
· Serve as a primary point of contact for clients, families, and staff—answering phones, directing inquiries, relaying messages, and providing timely information.
· Coordinate scheduling for client appointments, assessments, tests, and procedures.
· Schedule and adjust nursing shifts, including coverage for call-ins, ensuring adequate staffing.
· Track and follow up with the pharmacy regarding medication orders, refills, and discrepancies.
· Prepare, print, and update intake packages for incoming clients.
· Manage incoming and outgoing mail and distribute to appropriate departments.
· Monitor, order, and maintain medical and office supply inventory to ensure readiness for client care needs.
· Greet clients and visitors, directing them to appropriate areas and assisting with intake processes.
· Transcribe written medical orders from healthcare staff into the computer system accurately.
· Coordinate the flow of information between healthcare professionals, departments, and external providers.
· Assist with other administrative or clerical duties as assigned by leadership.