Use your relationship-building and phone-based skills to guide customers from their initial enquiry through to becoming valued Ryman residents!

• Join a team passionate about customer satisfaction
• Make a genuine difference every day
• Become part of a company renowned for inclusivity, kindness, and innovation

We’re seeking an enthusiastic and proactive individual with proven experience in phone-based roles and CRM platforms to join our team at our Southbank office in Melbourne. As the Nurture Sales Coordinator, you’ll nurture customer relationships and guide potential residents smoothly from their initial enquiry to moving into their new Ryman home.
This role is based on a Tuesday to Saturday working week, ensuring we can respond promptly to weekend enquiries and maintain continuity in our customer journey.

Key responsibilities include:

• Providing exceptional customer service to internal and external stakeholders, primarily via phone and digital channels
• Answering sales queries and coordinating appointments
• Nurturing leads to clearly communicate the unique benefits of Ryman village living
• Qualifying leads effectively and ensuring seamless handovers to the Sales team
• Utilising Salesforce and other systems to accurately capture and manage information
• Maintaining high-quality, accurate data entry and records management
• Assisting new residents with their transition into village life