INTRODUCTION

Do you have the career opportunities as a(an) Nutrition Care Assistant you want with your current employer? We have an exciting opportunity for you to join HealthTrust Supply Chain which is part of the nation’s leading provider of healthcare services, HCA Healthcare.

JOB SUMMARY AND QUALIFICATIONS

The Culinary Call Center serves as the primary contact for patients, family members and nursing staff seeking to submit patient requests and preferences for food, beverages and meal services, as well as those seeking to resolve foodservice issues and concerns. The Nutrition Care Assistant assures a high level of customer service and patient satisfaction. The position answers calls, processes meal requests and enters required information into the patient’s meal record in Computrition Nutrition Care Management system (NCM). The position establishes rapport and connection with customers in effort to promote exceptional customer service and courteously relates to and resolves issues with empathy and urgency while focusing on timely follow up. The Nutrition Care Assistant is expected to maintain general competencies specific to all aspects of Patient Foodservice, including patient menus, diet order restrictions, and meal service timeframes for assigned facilities.

WHAT QUALIFICATIONS YOU WILL NEED:

• High School Diploma or equivalent (GED). Required
• Associate Degree or higher in related field. Preferred
• Experience in hospital foodservice required, with 2-3 years diet office or customer service or related experience. Required
• Previous experience in healthcare patient foodservice and/or call center environment. Preferred Knowledge of modified diets, foodservice and culinary activities and duties, terminology and nomenclature. Preferred
• Computer experience with all aspects of food service to include but not limited to Diet Office and/or Call Center processes. Preferred
  HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
  HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
  “Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
  HCA Healthcare Co-Founder
  If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Nutrition Care Assistant opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
  We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Answer calls in centralized call center for patient foodservice throughout the division, assuring appropriate and timely processing of patient food/beverage requests. Uses exceptional customer service.
• Complete assigned duties providing services that meet the needs of patients and the division, company and regulatory standards.
• Assure timely and accurate processing of all meal orders, tray tickets, and diet office reports.
• Identify, trouble-shoot and resolve issues presented by customers in a timely manner.
• Notify Manager or on-duty lead of any unresolved issue and request assistance as necessary.
• Demonstrate service excellence principles in all interactions with patients, family members and caregivers. Assure patient safety, dignity and privacy at all times.
• Maintain the strictest confidentiality regarding patients according to policy and procedures.
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies.
• Produce monthly meal count reports and provide to manager and enter for month-end reporting for assigned facilities.