ABOUT US:

A1FED Incorporated (A1FED) is a woman-owned Small Business Administration (SBA) 8(a) certified information technology (IT) solutions provider specializing in software development, training, and artificial intelligence (AI). We are seeking a talented Nuvolo Developer with solid ServiceNow and Nuvolo experience to support and enhance our enterprise Reservation, Space, and Real Estate management systems. This role offers the opportunity to work in a collaborative, fast-paced environment where innovation and problem-solving are highly valued.

REQUIRED SKILLS & EXPERIENCE

• US Citizen or Permanent Resident
• 3+ years of ServiceNow development experience, with at least one to two years in Nuvolo modules (Real Estate, Federal Real Property Profile (FRPP), Reservation, Space).
• Strong understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide Application Programming Interface), HyperText Markup Language (HTML), and UI customization.
• Proficiency in SOAP, REST, Lightweight Directory Access Protocol (LDAP) integrations, and data migration techniques.
• Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and Simple Network Management Protocol (SNMP).
• Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions.

PREFERRED QUALIFICATIONS

• Experience with workflow automation and advanced ServiceNow customization.
• Knowledge of operational and financial metrics reporting for Nuvolo systems.
• Previous experience in federal or regulated environments.

• Design, develop, and maintain application programming interface (API) and data integration processes between ServiceNow/Nuvolo and external systems.
• Load assets into ServiceNow from third-party systems using web services and Import Sets.
• Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods.
• Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management.
• Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models.
• Configure and manage ServiceNow email notifications, inbound actions, reports, gauges, and home pages.
• Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models.
• Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and ServiceNow.
• Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows.
• Create and enhance Facilities Catalog Items for Reservation System improvements.
• Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL).
• Support change and release management processes.
• Design intuitive form layouts using UI Actions and UI Policies.
• Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules.