Nuvolo Subject Matter Expert (SME) at Gritter Francona

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Nuvolo, Clinical EAM, OT Security, ServiceNow, CMMS, Asset Lifecycle Management, Preventive Maintenance, Biomedical Engineering, HTM Operations, System Configuration, Workflow Enhancements, Interface Updates, Root Cause Analysis, System Governance, UAT, Stakeholder Engagement

Industry

Information Technology & Services

Description

Gritter Francona is seeking an experienced Nuvolo Subject Matter Expert (SME) to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line. The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules strengthen clinical asset lifecycle management, improve preventive maintenance documentation, and enhance operational performance across Veterans Medical Centers (VAMCs). Nuvolo SME provides deep functional and technical expertise in enterprise asset management, biomedical engineering workflows, and healthcare technology management operations. This role ensures optimal system configuration, performance, compliance, and continuous improvement across development, test, and Production environments. The Nuvolo SME's duties include but not limited to: Functional & Technical Leadership Serve as the primary subject matter expert for Nuvolo Clinical EAM and OT Security modules. Provide expert guidance on asset lifecycle management, preventive maintenance compliance, and clinical device documentation. Advise leadership on system optimization strategies to improve clinical asset up time and service delivery. Ensure alignment between HTM operational workflows and system configuration. Operations & Maintenance (O&M) Support Provide oversight and expert support for: Application upgrades and patches Scheduled software maintenance Workflow enhancements Interface updates and integrations Dashboard and report development Notification and system email updates Group/role configuration changes Support incident response, break/fix remediation, and root cause analysis. Participate in planning, testing, and issue mitigation during periodic ServiceNow and Nuvolo release cycles. System Governance & Optimization Develop and maintain data standards, process models, and configuration governance. Support change management and release management processes. Provide recommendations for system enhancements based on user feedback and operational metrics. Ensure compliance with federal healthcare regulations and HTM best practices. Testing & Quality Assurance Lead and coordinate system testing efforts, including: Functional testing Integration testing User Acceptance Testing (UAT) Validate system updates prior to Production deployment. Identify and mitigate risks associated with system changes. Stakeholder Engagement & Advisory Support Collaborate with HTM leadership, clinical stakeholders, IT teams, and project management. Participate in governance boards, technical review sessions, and executive briefings. Provide expert-level presentations and recommendations to senior leadership. Support enterprise-wide adoption initiatives and knowledge transfer activities. Master’s degree in Biomedical Engineering, Healthcare Technology Management, Information Systems, Engineering, or related field. Minimum ten (10) years of experience in Asset Management and/or Biomedical Engineering. Experience supporting Nuvolo (any module). Experience with the Veterans Health Administration (preferred). Experience delivering Nuvolo Clinical EAM and/or OT Security module (preferred). An understanding of VISN, VAMC, and HTM/Biomedical Engineering department operations (preferred). Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development

Responsibilities

The Nuvolo SME will serve as the primary expert for Nuvolo Clinical EAM and OT Security modules, providing functional and technical leadership for asset lifecycle management and system optimization strategies. This role also involves providing expert support for Operations & Maintenance activities, including upgrades, patches, interface updates, and participating in incident response and release cycles.