NW SAC Backoffice expert at Vodafone United States

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L3 Support, AI/ML Tools, Voice Core Technologies, IMS Architecture, SS7 Signalling, Diameter Signalling, ISDN Knowledge, Core Network Elements, Analytical Skills, Troubleshooting Skills, Problem-Solving, Technical Project Leadership, Voice Network Architecture, Communication Skills, Vendor Management, Regulatory Compliance

Industry

Telecommunications

Description

Oversee L3 support and act as the final escalation point for complex voice-related incidents; Support and contribute to the implementation of AI/ML-powered tools for diagnostics and performance monitoring; Ensure compliance with regulatory and security standards in voice service delivery; Handle vendor relationships (e.g., Ericsson, Oracle, Huawei), ensuring SLA adherence and lifecycle alignment; Coordinate cross-functional projects including 5GSA voice readiness and service evolution; Own documentation standards and ensure the team contributes to high- and low-level design and support materials; Collaborate with engineering and operations teams to ensure seamless integration and support of voice services. Degree in Telecommunications, Computer Science, or equivalent experience Familiarity with regulatory and security standards in telecom environment; Deep understanding of voice core technologies (IMS, SS7, VoLTE, VoWiFi, 5GSA); Proven experience in IMS architecture and protocols (SIP, Diameter, HTTP, INAP, LDAP, DNS, DHCP, ISDN, etc); Deep understanding of SS7/Diameter signalling and its role in policy and charging control; Knowledge of ISDN and legacy voice interconnects; Experience with core network elements: HSS, PCRF, MGW, SBC, and interconnect gateways; Strong analytical and troubleshooting skills in multi-vendor environments (e.g., Ericsson, Oracle, Huawei); Excellent problem-solving and decision-making in high-pressure scenarios; Ability to drive innovation and continuous improvement in service assurance; Experience leading technical projects and teams in telecom or network operations; Solid knowledge of voice core network architecture and protocols; Ability to communicate technical concepts clearly to diverse stakeholders.

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Responsibilities

Oversee L3 support and act as the final escalation point for complex voice-related incidents while ensuring compliance with regulatory and security standards. Collaborate with engineering and operations teams to support the implementation of AI/ML-powered tools and coordinate cross-functional projects.