OUR COMPANY:

Northwest Alarm Monitoring is a UL-Listed, CSAA Five Diamond Certified Central Monitoring Station serving Washington, Oregon, and Idaho. With over 40 years of experience, they specialize in customized residential and commercial security monitoring, including burglar and fire alarm monitoring, AES Intellinet, video surveillance, environmental monitoring, and more.
https://www.nwalarm.com/

POSITION SUMMARY:

Reliable and proactive Shift Supervisor to oversee the operations of our monitoring station during assigned shifts. The Shift Supervisor will ensure that monitoring activities are conducted efficiently and safely, manage staff, and respond to incidents as they arise. This role requires strong leadership, problem-solving skills, and the ability to maintain high standards of operational performance.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent; additional education in management or a related field is preferred.
• Previous experience in a supervisory role, preferably in a monitoring station or similar environment.

Key Competencies and Abilities:

• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in monitoring systems and operational management software.
• Strong communication skills, both written and verbal.

SUPERVISORY RESPONSIBILITIES:

• In this position, you will be supervising a team of around 10 dispatchers.