We are looking for a Care Coordinator to join our growing team at Our Health Partnership, working for and across the Weoley and Rubery Primary Care Network. The PCN consists of 6 practices covering the areas of B29, B32 and B45.
This role is for 22.5 hours per week over 3 days per week and 7.5 hours each day.
Please note the pay for this role is dependant on experience.

ABOUT US

Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 38 sites, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets and can access new funding streams that are only available to large GP organisations. It has the resources to develop innovative services and effective partnerships with local hospitals and care services.

JOB DESCRIPTION

The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.
A key part of the role of a care coordinator role is in the care Homes MDT: improving the continuity of care by acting as a point of contact for residents, families and professionals who visit care homes, such as MDT members and in-reach specialists.
They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.

JOB DESCRIPTION AGREEMENT

This job description is intended as a basic guide to the scope and responsibilities of
the post and is not exhaustive. It will be subject to regular review and amendment as
necessary in consultation with the post holder.

EXPERIENCE

Essential

• Experience of administrative duties
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Working in a busy and demanding environment whilst delivering in a timely manner

Desirable

• Experience in use of databases
• Knowledge/familiarity with medical terminology
• Working in a multi-disciplinary setting where influence and negotiation is required
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
• Experience working as a Care Coordinator
• To have completed the BCU Care Coordination Training Course
• Vulnerable adults awareness
• Experience of care of the elderly
• Understanding of current issues facing the NHS
• Knowledge of social services structures Training in continuing care criteria
• Understanding of health and social care processes

QUALIFICATIONS

Essential

• Computer literacy
• Level 4 qualification (or relevant experience)

Desirable

• Long term conditions training
• Welfare Rights basic training

Skills & Attributes

Essential

• Proven record of excellent written and verbal communication skills and interpersonal skills
• Able to deal with service users sensitively
• Able to work as part of a team
• Able to prioritise and manage own workload

Desirable

• Excellent motivational and influencing skills
• Excellent negotiating skills
• Car user (to travel between more than one GP practice)

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

We are looking for an individual who will help to coordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at GP practices within the wider PCN population.
You will also be supporting the administration function across the practice and dealing with patients in person or on the phone.

OTHER RESPONSIBILITIES

• To act at all times in an anti-discriminatory manner
• To be able to plan and respond to workload according to operational priorities
• To support the delivery of these functions across wider locality areas where necessary
• To undertake any training required in order to maintain competency including mandatory training
• To contribute to, and work within a safe working environment.
• The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practice’s equal opportunity policies and procedures
• The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required
• The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

AUTONOMY/SCOPE WITHIN ROLE

• The post holder will be required to work within clearly defined organisational protocols, policies and procedures