NYC - Senior Experience Specialist at Color Factory LLC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Problem Solving, Teamwork, Communication, Adaptability, Operational Efficiency, Project Management, Customer Service, Creativity, Integrity, Diversity Awareness, Feedback, Training, Collaboration, Leadership Support, Time Management

Industry

Museums;Historical Sites;and Zoos

Description

WHO WE ARE Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful. ABOUT OUR TEAM We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again. We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others, and make color art accessible to and approachable for all. ABOUT THE ROLE The Senior Experience Specialist (SES) is a highly adaptable, cross-trained team member who ensures smooth daily operations, supports leadership, and enhances the guest experience. SES team members are skilled in multiple departments, allowing them to step into key roles as needed, take on specialized projects, and support the guest experience. They play a critical role in maintaining efficiency, problem-solving, and driving increased revenue and continuous improvement within venue operations. ABOUT YOU * You can be counted on to see tasks through to completion. You can operate independently or with others and produce a successful outcome in line with company vision and standards. * You believe in and promote the company values, and embody our values in words and actions. You respect and honor the diversity of the entire community. * You act with integrity and are honest and truthful in words and actions. * You proactively seek opportunities to help individuals and the team get stronger. You don't hesitate to share developmental feedback and to provide encouragement * You proactively identify and resolve operational challenges and guest concerns, leveraging creative problem-solving skills. SPECIFIC QUALIFICATIONS * Must be 18 years or older * Must have and maintain all required training * Must have a positive attendance record * Must be performing at a high level of their current position * Cannot be on a Performance Improvement Plan (PIP) * Must have a positive working repertoire with the team (Peers, Leadership, Upper Management, etc.) * Must have open availability, if full time (limited exceptions apply depending on the position) * Must be able to lift/carry 50+ lbs * Must be able to stand for long periods BENEFITS & PERKS COMPENSATION PACKAGE Medical (FT Only) Dental and Vision insurance Critical Illness, Accident and Hospital Indemnity 401k Retirement Plan Employee Assistance Program Paid Safe & Sick Leave and Paternity Leave Commuter Benefits Vacation Policy Paid Time Off Complimentary tickets Shop and Friends & Family discounts Competitive Rates Annual Market Analysis 401k Employer Matching HSA Employer Contributions Student Loan Reimbursements EQUAL EMPLOYMENT OPPORTUNITY STATEMENT We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Color factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Responsibilities

The Senior Experience Specialist ensures smooth daily operations and enhances the guest experience by supporting leadership and stepping into key roles as needed. They are responsible for maintaining efficiency, problem-solving, and driving increased revenue within venue operations.