When it comes to banking, it’s a great customer experience that separates the successful from the unsuccessful. Westpac NZ leads the market with some great innovative banking products and we continue to enhance our customers’ experience with next generation banking.
Mō te tūranga | About the Role
We have an excellent opportunity to be a part of the International Trade team who deliver and support trade services to Westpac’s international trade customers in trade finance, letters of credit, collections and guarantees.
This is a multifaceted role that will require someone to have exceptional attention to detail, the ability to work under pressure and to tight deadlines while managing a high volume of work. Ideally you have a strong working knowledge of payments and experience from within a financial services company.

You will provide knowledge, expertise and services to our international trade finance and guarantees customers. This includes:

• Providing excellent customer service and developing the skills needed to understand import, export, and guarantees products and their associated risks.
• Ensuring timely and accurate turnaround of trade finance and guarantee tasks for both international and domestic clients and contribution to the achievement of team SLAs.
• Being an integral part of the team of experts in international trade and working collaboratively to ensure consistent high performance across the team.
• Adherence to documented processes and controls to ensure risks are managed within business unit risk appetite.
• Constantly looking for and embracing new ways of doing things which will save time, effort, reduce risks or enhance the customer experience.
• Supporting trade customers with daily transactions.

Key operational responsibilities will include:

Timely response to queries from internal and external customers.

• Comprehensive knowledge of Microsoft Office
• International Banking product and industry knowledge
• Proven ability to handle change, culturally, socially and professionally
• A desire to embrace change with a positive attitude

Nā tāu rourou | What will you bring?

• An ability to challenge existing processes and capability to partner with senior members of the team to develop and implement new and changed daily processes.
• An ability to work under pressure and effectively in an unsupervised environment.
• Be a strong team player.
• Work within a multi skilled environment
• A desire to embrace change and ability to support the business with effective service delivery in the face of change.
• Ability to work both independently and as a team under pressure and competing priorities.
• An awareness of the key risks and required controls in the business and be accountable for continuous adherence.
• Accurate data entry skills.
• Previous banking experience and an understanding of international trade products and bonds and guarantees would be beneficial.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
25 June 202

Please refer the Job description for details