JOB OVERVIEW

To support the O&M Team in organising workload and working cooperatively with other parts of Mitie.

• Documentation creation, control and review (including engineer schedule, RAMS, POs, quotes and other, as required)
• Tracking progress of works and timeframes of completion of remedial works
• Internal communication with the O&M Manager, Operations Team, Procurement Team and Senior Engineers on site
• Wider communication with other Mitie teams where work is outsourced (i.e. landscaping teams, engineering teams)
• External communication with suppliers (materials required on site, MEWP hire, subcontractor hire, H&S systems incl. Avetta)
• Weekly report on work undertaken and planned in relation to the overall queue of works, incl. highlighting concerns
• Weekly briefing with engineers during the team meetings, answering any additional questions regarding the works
• Providing remote support for engineering teams on site, adjusting to the changing conditions (weather impact, lifter issues, client issues, etc)
• Highlighting new client requirements to the team management and implementing new ways of working as necessary (i.e. changes to H&S policies)
• Work closely with the data analyst and asset manager to identify required remedial works for contracted assets
• Work closely with the asset manager to support liaison with Operations where a warranty remedial is required (especially relating to sites with LDs)
• Highlighting any unusual issues and considerate problems to the team management for consideration in the future
• Organise meetings and actively participate in already established regular meetings, providing detailed information on current works
• Ensuring tracking systems are reflecting current state of works
• Monitoring the maintenance inbox, distributing tasks to the relevant team members, allowing queries to be redirected from individual manager inboxes
• Attending client meetings and providing information in a professional manner
• Handling queries from other departments in line with set up processes and SOPs
• Independently breaking down bigger works into steps and managing the organisation of the individual steps, with technical support from management where needed