O2C Order & Customer Contact Management Senior analyst at Opella Healthcare UK Limited

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Case Management, First Contact Resolution, Cross-Functional Collaboration, Claims & Returns Processing, Salesforce Service Cloud, SAP S4 Hana, Microsoft Excel, Analytical Thinking, Problem Solving, Dutch Language, English Language

Industry

Retail Health and Personal Care Products

Description

O2C Order & Customer Contact Management Senior Analyst - Dutch and English Language) Location: Budapest, Hungary (Hybrid) Entity: Opella Healthcare At Opella Consumer Healthcare, we’re committed to helping people take control of their health. We’re looking for a proactive and empathetic O2C Order & Customer Contact Management Senior Analyst - English Speaker to join our Budapest team. If you’re passionate about delivering exceptional customer service and thrive in a fast-paced, collaborative environment, this is your opportunity to make a meaningful impact. 💼 About the Role As a O2C Order & Customer Contact Management Senior Analyst - English Speaker you’ll be the first point of contact for our customers across Europe. You’ll manage incoming requests and disputes, coordinate with internal teams, and ensure timely, accurate resolution—all while delivering a best-in-class customer experience. 🔑 Key Responsibilities Customer Case Management – Register and classify incoming customer inquiries, claims, and disputes via phone and written channels. First Contact Resolution – Perform initial analysis and resolve cases within defined service levels, aiming for high first-contact resolution. Cross-Functional Collaboration – Work closely with Supply Chain, Commercial, and Quality teams to investigate and resolve customer issues. Claims & Returns Processing – Apply policy checks, manage credit/debit memos, and ensure compliance with internal controls. System Accuracy – Maintain consistent classification of cases to support root cause analysis and continuous improvement. Monitoring & Follow-Up – Track operational reports and ensure timely communication and resolution of all customer requests. Process Improvement – Contribute to automation initiatives and global projects to enhance service delivery and efficiency. 🎯 Key Requirements Languages – Fluent in English Experience – Experience working in frontline customer service or call center roles, ideally in the pharmaceutical or healthcare sector. Technical Skills – Proficient in Salesforce Service Cloud and SAP (S4 Hana preferred); strong Excel skills. Customer Focus – Demonstrated ability to interact professionally with customers and resolve issues effectively. Analytical Thinking – Strong problem-solving and deductive reasoning skills. Adaptability – Comfortable with change, able to work under pressure, and quick to learn new systems and processes. Ownership & Leadership – Self-motivated, organized, and capable of leading by example to deliver high-quality service. Language Requirement - Fluency in Dutch and English 🌱 Why Join Opella? At Opella, we celebrate diversity, equity, and inclusion. We believe that different perspectives drive innovation and better outcomes for our customers and patients. You’ll be part of a purpose-driven organization that values your contributions and supports your growth. We offer a hybrid working model, competitive benefits, and the chance to work on global initiatives that truly make a difference. #LI-HYBRID Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting. At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com. Privacy Notice

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Responsibilities

The role involves managing incoming customer inquiries, claims, and disputes as the first point of contact for European customers. It requires coordinating with internal teams to ensure timely resolution and contributing to process automation initiatives.