O2C Team Lead - Collections at Aecom USA

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Team Leadership, Billing Process, Issue Resolution, Stakeholder Relationship Management, Process Guidance, Quality Assurance, Segregation of Duties, Risk Assessment, Data Analysis, Project Leadership, Performance Management, Coaching, Transition Management, Resource Planning, Recruiting

Industry

Civil Engineering

Description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Manage daily collection activities involving monitoring of team’s tasks and provide support in driving the completion of assigned end-to-end billing process. Act as first level escalation point for critical issue resolution and ensure that queries, concerns, and escalations are addressed on a timely manner. Responsible for escalating the issues further as and when necessary. Develop strong stakeholder relationship and collaborate with Project Managers, internal and external stakeholders to achieve customer satisfaction. Provide guidance in the process and maintain an excellent standard of quality work. Ensure there is a suitable segregation of duties within the team, meeting all control requirements. Review the accuracy of the process and recommend elimination of potential risk that may have business and/or financial impact. Contribute technical expertise and experience to engage team collaboration, address knowledge gaps, and improve efficiency. Implement strategies based on accurate and meaningful data reports and analysis and/or keen observations. Identify and analyze complex issues and recommend solutions or alternatives. Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning. Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders. Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc. Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hyper care monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion. Recommends resource planning solutions for changing resource loading and work volumes. May be involved in recruiting activities as needed. Sets performance and behavioral expectations. Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team. Additional Information About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. State/Province: Philippines Business Group: DCS Legal Entity: AECOM Global Business Services - Philippines ROHQ Business Line: Geography OH Work Location Model: Hybrid Operating Group: Group Support Primary Location: PH - Taguig City, Bonifacio Stopover

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Responsibilities

The role involves managing daily collection activities, monitoring team tasks, and acting as the first level escalation point for critical issue resolution across the end-to-end billing process. Responsibilities also include developing stakeholder relationships, providing process guidance, ensuring control requirements are met, and implementing data-driven strategies to improve efficiency.