REQUIRED QUALIFICATIONS

• A Medical Office Assistant Certificate or Office Administration Diploma and a minimum of 1 year of relevant experience.
• Previous customer service experience in a high volume, front counter environment within the last 5 years
• A minimum of 45 WPM typing speed
• Median skill level in Microsoft Office Suite (Word, Excel, Outlook, Teams,) is required
• Ability to multi task in a very busy environment, work under pressure of deadlines
• Approachable, Friendly, Solution Oriented
• Prior experience using Smart Simple will be considered an asset
• Success in this position requires excellent communication skills, efficiency and thoroughness, service orientation and team building and teamwork. The ability to build effective relationships while maintaining a focus on results

• Handling client inquiries and assisting with intake processes
• Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
• Answering and managing phone calls with professionalism and accuracy.
• Greeting clients and providing a welcoming atmosphere.
• Managing office supplies inventory and placing orders when necessary
• Managing ingoing and outgoing mail and couriers
• Maintain front reception area and supply room
• Maintain the highest level of privacy of personal information and personal health information
• Chaperoning assessments
• Data entry
• Maintain the transportation and interpreter folders on AssessMed’s server
• Arrange transportation and Interpretation services
• Reminder Calls
• Assessor support
• Filing
• Scan, save, and upload documents
• Other administrative duties as assigned