The Infrastructure Engineer 2 is responsible for designing building and implementing systems and solutions in support of the IT Infrastructure. The position acts as an escalation point for requests and issues related to systems and users. The Infrastructure Engineer is also tasked with identifying and implementing efficiency improvements to existing systems and solutions.

• Design, build, and implement basic technology platforms and solutions
• Safeguard the security, integrity, and confidentiality of the company’s supported systems and data; collaborate on and execute basic improvements to maintain and achieve high security posture
• Design and implement solutions for backup and disaster recovery; participate in the testing and execution of disaster recovery plans and procedures to ensure business continuity
• Troubleshoot and resolve basic issues and outages; perform problem-solving, root-cause, and post-mortem analyses to drive process improvements
• Document the design, operation, procedures, and troubleshooting of implemented solutions and technology platforms; compose training materials and conduct training sessions with stakeholders
• Participate in audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines
• Collaborate on best practices, standards, and processes for design and administration of systems and solutions
• Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy