Observability & SRE Lead at NTT DATA

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

329219.0

Posted On

26 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Observability, Site Reliability Engineering, Client Engagement, Service-Level Indicators, Grafana, Prometheus, Elasticsearch, Azure IoT Hub, Kubernetes, Microservices, Distributed Systems, AI, Incident Response, Error Budget Management, Delivery Leadership, Operational Readiness

Industry

IT Services and IT Consulting

Description

Req ID: 345734 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an Observability & SRE Lead to join our team remotely in the US. About the Role This role provides technical leadership and consultative support in observability and site reliability engineering for client engagements. The Observability & SRE Lead works directly with client stakeholders to define reliability objectives, shape observability strategies, and guide delivery teams in execution. This includes both advisory and hands-on leadership across U.S. and global delivery teams. Key Responsibilities Client Engagement & Strategy Serve as the primary observability and SRE advisor for client stakeholders. Lead discussions to define service-level indicators (SLIs), service-level objectives (SLOs), and service-level agreements (SLAs) aligned with business outcomes. Translate platform and business requirements into clear observability strategies and structured delivery plans. Operate independently in client-facing environments, providing structure and clarity. Observability Architecture & Design Define and implement observability strategies for IoT and distributed platforms. Identify and define, or work with engineering teams to define, platform indicators and dashboards for an end-to-end IoT device platform. Design and configure dashboards using Grafana with Prometheus and Elasticsearch backends. Recommend observability dashboards for Azure IoT Hub, containerized services, and .NET workloads. Guide observability-as-code and alerting-as-code practices to standardize and automate telemetry. Delivery Leadership Translate client vision and objectives into actionable work items for nearshore and offshore delivery teams. Define scope, estimates, and delivery structure for observability workstreams. Guide engineering teams to deliver observability solutions and operational KPIs. Ensure quality and alignment between technical teams and business stakeholders. Operational Readiness Recommend and define SRE best practices to support platform reliability. Partner with client engineering and operations teams to embed observability into platform delivery and operations. Required Skills & Experience Experience in a client-facing consulting or professional services role. Strong ability to lead client discussions, shape observability strategy, and translate objectives into delivery. Practical experience defining and implementing SLIs, SLOs, and SLAs. Hands-on expertise with Grafana, Prometheus, and Elasticsearch (or equivalent). Experience defining indicators and dashboards for complex platforms. Ability to work independently and operate effectively in dynamic client environments. Strong delivery leadership: work breakdown, estimation, and coordination across distributed teams. Excellent communication and presentation skills with both technical and business stakeholders. Leveraging AI for specification and development. (Claude, GitHub Copilot, or equivalent) Preferred Skills Experience with ELK and OTel strongly preferred. Experience with Microsoft Azure and Azure Monitor. Familiarity with Kubernetes, microservices architectures, and .NET ecosystems. Experience working with Azure IoT Hub and containerized workloads. Knowledge of high availability, multi-region, and global deployment patterns. Implementation experience with observability-as-code and alerting-as-code. Background in IoT platforms or other large-scale distributed systems. Prior experience leading global delivery teams. Knowledge of incident response and error budget management practices. Must reside in the US Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $142,222.00-$329,219.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #Launchjobs #LaunchEngineering About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

The Observability & SRE Lead provides technical leadership and consultative support in observability and site reliability engineering for client engagements. This role involves defining reliability objectives, shaping observability strategies, and guiding delivery teams in execution.