JOB SUMMARY

The OH Account Coordinator (OHAC) is the key liaison between the OH practitioners and the clients. The OHAC will provide proactive and robust customer service, focusing on client relationships and ensuring that KPI’s are met. This position reports to the OH Account Team Leader. The role offers a salary dependent on experience, with a 37.5 hour work week. The position is office-based with hybrid working options available.

JOB KNOWLEDGE

• Have an expansive job knowledge base and a good understanding of all Corazon services.
• Demonstrate a thorough knowledge of OH kit, be able to confidently equip a nurse for clinic, and train new starters to recognise the equipment.

QUALIFICATIONS:

• English and Math’s (Grade C or above) are essential.

SKILLS/COMPETENCIES:

• Excellent interpersonal communication skills, both written and oral, are essential.
• Enthusiastic and highly organised, with the ability to work autonomously.
• Resilience is key, as this is a busy role.
• Confident in day-to-day tasks and proactive in handling problems.
• A positive attitude and proactive approach to helping others are desirable.

EXPERIENCE REQUIRED:

• A full working knowledge of Microsoft Office is required.
• Proven experience in a health administrative role or a transferrable skillset.
• Previous experience in a similar role is desirable.

• Demonstrate the ability to interact, cooperate and establish effective working relationships with all Corazon Health employees, managers, and direct reports.
• Build trust, value others, communicate effectively, work collaboratively, solve problems creatively and demonstrate high integrity and ethical behaviours.
• Maintain professional internal and external relationships that meet the Company’s core values, encouraging employee voice to enhance productivity and organisational performance with all Corazon Health clients, contractors and suppliers.
• Demonstrate & role model our ELITE behaviours, leading by example to encourage a culture of fairness, equity and engagement.