Administrator required to provide support and diary management to our clinical team of nurses, advisors, physicians and psychiatrists. The role also includes liaising with HR teams, line managers and course directors to ensure the efficient operation of the occupational health service provided to our client in the higher education sector.
The role is hybrid and there is an opportunity for home working on selected week days after completion of the probation period. Training will take place at our modern Canterbury Head Office where you will also be based. On a limited number of days throughout the year there will be a need to travel to other sites to oversee the organisation and delivery of vaccination clinics for new students.
The successful candidate must be presentable, self-motivated, organised and meticulous with a passion for good service and making people happy. You must have a can do attitude and a willingness to take on responsibility.

REQUIREMENTS

The post holder will be in a key position as the first point of contact for the OH service.

• At least three years recent experience working as an administrator
• Used to working in a busy environment
• Must be able to work independently with very little supervision
• Good interpersonal and communication skills
• Good organisational and multi-tasking skills
• Excellent written and spoken English
• Good attention to detail and accuracy is essential
• A team player, but able to work on their own initiative and be self-sufficient.
• Strong IT skills with a good knowledge of Microsoft Office and a willingness to develop IT skills further, becoming expert in the use of Orchid, the OH software package (training will be provided)
• Flexible and positive approach to work with a ‘can do’ attitude

• Be responsible for the diary management of the occupational health team.
• Receive telephone calls, resolve enquiries or where appropriate, direct or escalate to the relevant person.
• Manage the recall programmes for vaccination appointments and routine health surveillance.
• Produce standard correspondence and undertake general admin duties.
• Assist the clinical team with any administrative duties as required.
• Take responsibility for updating the OH software package to include uploading new employee data sets, registering new staff, removal of leavers and any other system administration required.
• Ensure correct receipt, processing and storage of confidential medical information.
• Assist with the production of regular reports for clients as required.
• Be responsible for preparation, collation and distribution of documents, information and statistics relating to occupational health.
• Keep effective filing systems and archiving of documents, compliant with relevant Data Protection procedures.
• Ensure relevant information is disseminated to the various professionals in a timely and accurate manner.
• Maintain an inventory and procure equipment and consumables ensuring adequate levels of stocks are available.
• Prioritise workloads in order to meet service level agreements.
• Review current administration procedures and identify ways that processes can be made more efficient.
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