We are seeking a dynamic and innovative . This key position will be based in our Corporate (HQ) office located in Los Angeles, CA reporting to the Operations Manager. The will be responsible for the daily management of Ocean Export service activities. To receive and process all cargo on a daily basis, including overseas communication and customer service as needed with a focus on Export Compliance. Work closely with Steam Ship Lines to secure movement of cargo efficiently to meet client’s expectations. The Ocean Export Coordinator is responsible for preparing files, distributing documents, cargo tracking, billing and collecting funds while meeting or exceeding customer expectations.

EXPERIENCE

· Ocean Imports: 2 years (Preferred)
· Logistics Customer Service: 2 years (Preferred)
· NVOCC: 2 years (Preferred)
· Customer service: 2 years (Preferred)
· Ocean Freight with an NVOCC/Freight Forwarder: 2 years (Preferred)

PHYSICAL REQUIREMENTS:

(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· Regularly required to walk, sit and stand for prolonged periods of time.
· Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
· Ability to sit for long periods of time.
· Ability to move about in office and warehouse facilities.

ADDITIONAL KNOWLEDGE, SKILLS, ABLITIES, AND PERSONAL ATTRIBUTES

· Ability to communicate effectively with co-workers and management
· Business acumen in supply chain business verticals
· Strong sound knowledge of Human Resources skills
· Demonstrated team player qualities
· Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors.
· Understanding and support of company policies and procedures.
· Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization.
· Detail oriented and strong organizational skills; solid analytical ability.
· Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint)
· Energetic, with a positive attitude
· Self-confident and willing to take responsibility
· Role models the De Well Values, including the values which underpin how we achieve our goals:
Customer Oriented Humility Entrepreneurial culture Teamwork Integrity Innovative Play to Win
Job Type: Full-time
Pay: $25.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Describe your experience with file processing with ocean export regulations?
• Walk me through your experience with making bookings and determining costs for both consolidated and direct cargo?
• Please describe your experience with CargoWise one for Ocean export operations. Please be detailed.
• Do you have at least two years of experience in the NVOCC/Freight Forwarding industry? What where your job titles and at what companies?
• How do you typically handle receiving and processing Ocean Export cargo? Please walk me through the process
• Please describe how do you ensure compliance with export regulations in your daily tasks?
• Describe your experience working with drayage teams and coordinating trucking requirements.
• What has been your process for handling ocean export documentation?
• Describe your experience working in the NVOCC/Freight Forwarding industry.

Experience:

• Ocean Export: 2 years (Required)
• NVOCC: 2 years (Required)
• Freight Forwarding: 2 years (Required)
• Cargowise: 2 years (Required)
• 3PL: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In perso

• Prepare, control, and distribute all required export documents to relevant parties including carriers, consignees, and suppliers.
• Ensure documentation accuracy and compliance with international shipping standards.
• Adhere to all applicable export regulations and internal company procedures.
• Ensure shipments meet compliance and regulatory requirements at all stages.
• Generate accurate and timely invoices for clients in accordance with contractual terms and service agreements.
• Follow and maintain up-to-date customer-specific Standard Operating Procedures (SOPs).
• Ensure all processes align with client expectations and service level agreements.
• Meet or exceed Key Performance Indicators (KPIs) as defined by company policies and client requirements.
• Oversee the end-to-end execution of ocean export shipments.
• Collaborate closely with internal stakeholders and customers to ensure smooth operations.
• Serve as the primary point of contact for all shipment-level communication between De Well and carriers, vendors, and other external partners.
• Proactively communicate training and development needs to management.
• Seek opportunities to enhance skills and performance in current and future roles.
• Deliver excellent customer service through proactive communication and effective interpersonal skills.
• Resolve issues promptly and professionally to maintain client satisfaction.
• Utilize the CargoWise system efficiently for shipment processing, documentation, and tracking.
• Maintain accurate data entry and system updates throughout the shipment process.
• Other duties may be assigned by management due to business change or business need