CONNECTING PEOPLE – IMPROVING LIVES

DHL Global Forwarding is one of the world’s leading logistics providers, providing air and ocean freight forwarding services. At GSC (Global Service Center), as the captive Shared Service Provider for DHL Global Forwarding and DHL Freight, we are proud to have nearly 5.000 colleagues across six service delivery centers on a mission to deliver best-in-class business through 12 service lines. Day by day we strive to create a great employee experience, we are proud to be awarded as a Great Place to Work.

YOUR CAREER, DELIVERED

Join DGF Global Service Center Budapest - we are looking for Agents in Ocean Freight (OFR) service line!

• NAME OF THE POSITION - Ocean Freight Expert

4. REQUIREMENTS AND PREFERENCES TO BECOME A SUCCESSFUL APPLICANT

• Professional experience:Experience in a similar field (ocean or air transport) as a freight forwarder is required. Min. 1-3 years for medior roles, min. 3-5 years for senior roles.
• Education: Higher or secondary specialized education preferred but not a must.Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.Preferred special professional skills: Knowledge of sea/ocean or air transport.
• Language knowledge:Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must.
• Technical skills:MS Office user-level knowledge is a must; strong Excel knowledge is preferred.Business system (CargoWise/TMS) knowledge is an advantage.
• Skills and competences:
  Customer focus, customer service approach
  Pro-active, problem-solving attitude
  Team player mentality
  Analytical skills, attention to details
  Communication skills

6. OTHER INFORMATION YOU MAY NEED TO KNOW

• Our DHL Building is located at BUD International Airport.
• We work from 8:00 to 17:00, with 1 hour lunch break.
• As an agent working closely with stations located in other European countries, you may be required to work on Hungarian national holidays – for which you will be compensated in accordance with the Hungarian Labor Code.

2. PURPOSE OF THE ROLE

To ensure efficient and accurate freight forwarding operations, providing exceptional service to business partners and clients

3. YOUR RESPONSIBILITIES

Your tasks and responsibilities as an OFR Expert will be to:

• manage client communications and process orders,
• organize, book, and track shipments,
• proactively update clients on shipment status and resolve issues swiftly,
• issue spot quotes and handle invoicing,
• answer client inquiries and requests,
• take action in case of potential or already occurring problems to solve or escalate problem,
• address and resolve customer complaints, ensuring satisfaction,
• maintain compliance with KPIs, SOPs, and regulations,
• manage and send customer reports,
• complete administrative tasks.