EDUCATION AND EXPERIENCE

• 5+ years of previous experience in ocean import required
  Job Type: Full-time
  Pay: $55,700.00 - $63,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In perso

• Responsible for all shipment-level communication between company and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
• Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. company policies, OBL, Letter of Credit, Cert. of Origin…etc.)
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
• Responsible to obtain / retrieve the Arrival Notice from the carrier
• Enters and updates all required milestone tracking events within area of responsibility