JOB REQUIREMENTS & QUALIFICATIONS:

• Bachelor’s degree in business or related field, or equivalent years of experience
• Exceptional verbal and written communication skills with the ability to work with all levels of the organization
• Complete understanding of export process including but not limited to:
• AMS, ISF, and Clearance process understanding
• Import process and timing of each operations function
• Cargo routing, US rail network for containers, LCL routing
• Basic to advanced computer skills
• Ability to establish priorities
• Previous experience using Cargo Wise
• Solid understanding of ocean industry, vendors, routing, and system structure
• Proven analytical and problem-solving skills
• Demonstrate the ability to work in a fast-paced environment
• Minimum of 2-3 years of experience in freight forwarding import and exports
• Previous knowledge of cargo operations preferred
• Multilingual a plus

• Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
• Invoice shipments
• Compile reports and provide support to other staff members
• Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management
• Work in conjunction with sales and management to establish, implement, and maintain client specific needs
• Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
• Coordinate the transportation of goods ocean
• Prepare and process required documentation for International Import and Export Transportation
• Track and monitor shipments, providing regular status updates to customers
• Other duties as assigned