EXPERIENCE:

• 10 years of experience in advisory roles with a focus on Organizational Change Management in the insurance industry.
• Strong background in insurance consulting, specially within insurance domains such as underwriting, billing, claims, policy administration, or risk management.
• Proven ability to lead client engagements and influence senior stakeholders.
• Excellent communication, facilitation, and interpersonal skills.
• Experience with change methodologies such as ADKAR, PROSCI, or similar frameworks.
• Proven track record of successful business transformation and technology adoption efforts.
• Strong understanding of insurance operations, regulations, and emerging industry trends.

KEY RESPONSIBILITIES:

• Serve as a strategic advisor to insurance clients, shaping and delivering OCM strategies that align with broader business transformation goals.
• Develop and execute comprehensive OCM strategies and plans including stakeholder engagement, communications, training, and resistance management.
• Lead stakeholder engagement and change impact and readiness assessments to inform large-scale transformation roadmaps.
• Conduct thorough business process analysis to identify gaps, inefficiencies, and opportunities for improvement.
• Collaborate with project managers, technical teams, and client stakeholders to ensure smooth adoption of new systems and processes.
• Develop tailored communication and training strategies to drive user adoption and cultural alignment.
• Identify organizational risks and design mitigation strategies to ensure sustainable change.
• Support organizational alignment efforts and during transitions to new core systems and digital platforms.
• Provide domain-specific insights , latest trends and best practices across insurance functions such as underwriting, claims, billing, and policy administration.