ODJFS Program Administrator 1 (Production Support) at Ohio Department of Administrative Services

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

43.09

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management of Customer Service, Customer Service Tools, Communication Skills, Producing Reports, Metrics for Leadership, Knowledge of Policies

Industry

Government Administration

Description

NOTICE: This position will be headquartered in an ODJFS facility in one of the following cities: Rhodes State Office Tower – 30 E. Broad Street, Columbus OH 43215 Akron Delivery Center - 172 S. Broadway St., Akron, OH 44308 Dayton Delivery Center - 6680 Poe Ave, Dayton, OH 45414 The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD webpage. This position will manage all aspects of the Office of Workforce Development (OWD) Production Support Team. You will work with a team to assist the Office of Workforce Development systems—OhioMeansJobs.com, Advancement through Resources, Information, and Employment Services (ARIES), WIET, and CFIS users. The users include the public, local area, and State staff. What You’ll Do Manage frontline supervisors who are responsible for the daily operations of OWD Systems Helpdesks Tier 1—OhioMeansJobs.com (OMJ) Helpdesk which provides support to citizens, workforce professionals, and employers who are utilizing all OMJ system. Tier 2—Management of the Advancement through Resources, Information, and Employment Services (ARIES) Helpdesk which provides support to system users at the State and Local Level Management of access provision for all OWD systems Work with OWD Systems & Project Support Teams to report, track and resolve system issues. Work with OWD Systems Team for seamless testing and implementation of enhancements Create and provide reports on a variety of metrics to senior management and stakeholder groups. Necessary Skills: Experience with management of customer service Experience with management of customer service tools and practices Excellent communication skills Experiencing in producing reports and metrics for leadership Knowledge of state and federal policies regarding workforce programs Schedule: The schedule for this position is Monday – Friday 8-5. Flex schedule may be available. Travel: Occasional travel may include overnight stays both in and out of state. PN(s): 20099343 The ideal candidate, at minimum, must have the following: OPTION 1: 36 mos. trg. or 36 mos. exp. in delivery of employment & training related government programs, community or private industry human resource programs and 12 mos. trg. or 12 mos. exp. in supervisory principles/techniques. Option 2: Completion of undergraduate core program in public or business administration, social science, or human resource management and 12 mos. trg. or 12 mos. exp. in supervisory principles/techniques and 12 mos. trg. or 12 mos. exp. in managerial principles/techniques. Option 3: Equivalent of minimum class qualifications for employment noted above. Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 15. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $43.09 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 15 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Hourly $43.09 $45.51 $48.08 $50.72 $53.54 $56.47 $58.79 $61.56 Annual $89,627 $94,661 $100,006 $105,498 $111,363 $117,458 $122,283 $128,045 Months of Employment At Hire 6 months 18 months 30 months 42 months 54 Months 66 Months 78 Months

Responsibilities

Manage all aspects of the Office of Workforce Development Production Support Team. Work with a team to assist the Office of Workforce Development systems and manage Helpdesks for various user levels.