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OF Contacts Agent - ISP - (12 Month Fixed Contract-Remote) 2026 at Webafrica
, , South Africa -
Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Etiquette, MS Office, Communication Skills, Attention to Detail, Pressure Management, Professionalism, Independent Learning, Teamwork

Industry

Internet Publishing

Description
DESCRIPTION Passionate about a career in customer service? Do customers and their needs come first in your book? Here is an opportunity for you! Webafrica is on the hunt for a Contacts Agent in our Order Fulfilment team that is particular about process and obsessed with customer service. A spunky character who is keen on maintaining strong working relationships with customers – and suppliers of course – and who knows how to read the customer's needs before they even think of them. A psychic in this regard, if you will. If this is you, drop us your deets and let’s meet! REQUIREMENTS Minimum Requirements Grade 12 At least 2-3 years' experience in a Customer Service/Call Centre environment Strong customer service skills Strong telephone etiquette MS Office (Excel, Word and Outlook) experience will be advantageous Ideal requirements ISP experience will be advantageous Being tech savvy is not a must, but it will definitely be an advantage Key Competencies Excellent verbal and written communication skills (English) Customer focused Attention to detail Ability to work under pressure & manage several priorities at a time Good communicator Being courteous and professional at all times Ability to up-skill and learn independently Ability to work independently and in a team Tools of trade provided: Laptop Headset This role is remote based. *FIBRE CAPABILITY AT HOME IS A REQUIREMENT FOR THE ROLE* Correspondence will be conducted with shortlisted candidates only. If you haven’t heard back from us, please regard your application unsuccessful – but don’t lose hope, keep checking our website for more career opportunities in future.
Responsibilities
The Contacts Agent will be responsible for maintaining strong working relationships with customers and suppliers while ensuring customer needs are met. The role requires a focus on process and exceptional customer service.