Job Posting Title: Off Campus Students Administrator
Grade and Salary: Grade 6 (£31,236 - £36,636)
FTE and working pattern: Full time (35 hours, 1 FTE), based in in Riccarton Campus, Edinburgh

EDUCATION, QUALIFICATIONS & EXPERIENCE:

These are the criteria on which the short-listing and recruitment selection will be based.

Essential

• Educated to at least SCQF level 6-7 or similar or equivalent practical experience in the workplace
• Experience of working within a similar environment as outlined above
• Excellent attention to detail with the ability to manage multiple priorities at the same time.
• Competent in the use of relevant IT packages
• Proven relevant experience working in higher education within a service provision role which will have been acquired over a number of years
• Analytical problem-solving skills
• Well-developed interpersonal skills
• Demonstrable excellent customer service
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
• Demonstrable professional and proactive approach

Desirable

• Experience in configuring systems to meet business needs
• Experience of working with suppliers to identify issues or enhancements
• Experience one or more of the following systems: Banner Student, Top Desk email management system, Banner Workflow, SharePoint, Oracle Business Intelligence Enterprise Edition (OBIEE, aka “OBIâ€�), Collabco myDay portal configuration.
• Experience of identifying or delivering minor enhancements to business processes

Organisation Name: Registry and Academic Support: Off Campus Students Division

PURPOSE OF ROLE

The role-holder will be responsible for leading the organisation and delivery of key University off campus student support operational processes, primarily but not exclusively for Partnership students, leading areas of business process improvement, as well as having direct administrative responsibilities for complex business critical tasks. The role-holder may be assigned to work directly for the Senior Manager, Off Campus Students Manager and Head of Off Campus Students as a change leader or to co-ordinate a significant cross division task. The role holder will have a dotted line to the Academic Operations Manager or their designated team member, to coordinate Boards of Examiners for Partnership students and work within an agreed Academic Operations framework of systems and processes.
The role-holder will not have direct line management responsibility. However, the Head of Off Campus Students will review this as Partnership activities grow and evolve; but will be expected to co-ordinate staff resources to ensure that work is undertaken; this will involve allocating work activity to themselves and any assigned team members or casual staff to ensure that the Off Campus Students team effectively support the various stages of the student and academic lifecycle.
As with all members of RAS, the role-holder will also be expected to support other key functions of the directorate, such as supporting graduations, or helping to gather quality-related data and information.

SUMMARY OF KEY DUTIES AND RESPONSIBILITIES (GENERAL):

• Support the Off Campus Division team leadership with developing the strategy of the Division.
• Each Semester, work with the Off Campus Students Leadership and the other Off Campus Students Division Administrators to agree which Administrator will lead each of the following tasks, and the resources that will be needed:
• Enrolment and Registration Support
• Online enquiry management
• Mitigating Circumstances support for off campus students
• Results processing
• Boards of Examiners for academic partnership programmes
• Personal Tutor allocation
• Complaints handling
• Post -appeal and post-discipline case handling
• Complex issue resolution
• Division SharePoint administration
• For each assigned task the role-holder will:
• Plan the task, including milestones, human resources, deadlines, training, and documentation.
• Co-ordinate the task, ensuring: effective utilisation of any assigned team members including the role-holder, that milestones are reached, and deadlines are met.
• Liaise with all Schools, professional services, casual workers and external companies to ensure all stakeholders are aware of deadlines and processes. Address any concerns with Schools directly, identifying solutions and ensuring service provision adheres to internal and external regulations and agreements.
• Work with the Off Campus Students Leadership, Academic Operations Management and the other Administrators to evaluate processes and identify areas of business improvement.

Lead the implementation of business improvements

• : this may include commissioning Information Services or external suppliers to deliver the changes.
• Assist with recruitment to the Off Campus Students team.
• Undertake other tasks related to Off Campus Students as required by their line Manager, the Off Campus Students Senior Manager or the Head of Off Campus Students.
• Regularly engage with partners to build and maintain strong relationships across all levels.