Job Description

Roles & Responsibilities

As an Office 365 Support Engineer, you will be responsible for the Microsoft Collaboration infrastructure in Murex as part of the operations team responsible for that technology. You will provide direct technical support in problem management, integration, and systems maintenance of the of the Office 365 tenancy. Also, you will ensure performance and availability meet SLA's and objectives through monitoring, timely service restoration, and tuning. Duties may include implementation, maintenance/administration, and troubleshooting and diagnostics. The role involves working at night (one week per month) and on weekends (two weekends per month)

Your Role

• Install, configure, and upgrade Active Directory, DNS, DHCP, File servers, Office 365, Archiving, SQL, Certificate Authority, ADFS.
• Provide advanced incident analysis for the different Microsoft systems listed above.
• Write scripts to automate administration tasks using PowerShell.
• Deliver support for end users and other IT teams at the agree upon response and resolution service level agreements.
• Provide night support one week per month and on weekends twice per month
• Participate in the creation of documentation to ease the work for the operation team.
• Follow procedures and guidelines for maintenances/upgrades.
• Create new monitoring for the infrastructure and resolve incidents raised by those monitoring systems.
• Participate in discussions and presentations to evolve the infrastructure.

Desired Candidate Profile

2 to 5 years of relevant working experience in Active Directory, DNS, Office 365, Windows servers

Bachelor or Master degree in computer science or engineering degree

PowerShell knowledge

VMware/Hyper-V knowledge is a plus

Strong analytical skills and efficient problem solving

Willingness to learn continuously

Good level in both English, French is required

Good Communication skills to be able to present ideas and communicate with vendor support