OVERVIEW

Expedia Cruises in Richmond BC is seeking a detail-oriented and proactive Office Administrator & Travel Consultant to join our retail travel agency. The ideal candidate will play a crucial role in ensuring the smooth operation of our back office, providing exceptional support to the Owner & Training Coordinator along with serving a personal database of clients. This position requires strong organizational skills, a customer-focused attitude, and the ability to multitask effectively in a fast-paced environment.

REQUIRED EXPERIENCE

• Only candidates with current travel consultant or travel agency experience will be considered.
• The candidate should possess a track record of personal success as a travel consultant on sales achievement and customer loyalty.
• Experience and proven success selling travel insurance policies is an asset.
• A growth mindset is essential, the ideal candidate will help grow our business with an emphasis on sales and creativity and be interested in expanding into a more senior roll over time.
  About Us - Since 2017, Wheeler Cruise & Travel Inc. has operated two Expedia Cruises franchise locations in Richmond & Kitsilano (on 4th Ave) as passionate navigators spectacular vacation experiences. Our Agents, who live and work in Vancouver & Richmond, leverage Expedia’s $60 Billion buying power to provide our customers with exceptional value, in addition to expert advice and personalized service. Although we specialize in cruises, we are full-service travel agencies offering everything from flights to hotels, all-inclusive resorts to safaris for everyone from budget all the way through to luxury travel all at Expedia® prices
  Job Types: Part-time, Permanent
  Pay: $19.50-$24.00 per hour
  Expected hours: 24 per week

Benefits:

• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Experience:

• Retail Travel Agent: 1 year (required)

Work Location: In perso

• Work 3 days per week in the Richmond Expedia Cruises Office plus the ability to work in the Kitsilano office in Vancouver as needed with some Saturdays required.
• Maintain a personal database of clients to achieve personal sales targets for both travel and insurance products
• Office Administration, along with assisting owner & manager with administrative tasks on client bookings including paperwork, filing and communication with suppliers.
• Office merchandizing rotating signage and supplies of travel brochures, posters.
• Stock and resupply office with cruise & travel company brochures for two offices
• Assist with Event Planning – Production of marketing materials and managing RSVP lists, etc.
• Maintain agency database and proactively contact past customers
• Manage the general email inbox for both offices.
• Track down missing supplier commission.
• Demonstrate and lead the core values of Expedia Cruises through leadership, upkeep of industry knowledge, and focus on customer service.
• Attending monthly team meetings, customer events, and industry and supplier training.