Key Responsibilities

Customer Service & Administration

- Answering incoming phone calls and assisting customers with enquiries

- Responding to customer and supplier emails

- Providing professional and friendly customer service

- Booking customer appointments for quotes and site inspections

- Managing customer contracts and documentation

- Maintaining accurate records and office systems

- Maintaining the business website and social media account

Scheduling & Project Coordination

- Scheduling installation  jobs and coordinating timelines

- Coordinating powder coating schedules

- Communicating with suppliers, contractors, and customers to ensure projects run smoothly

- Ordering materials required for upcoming jobs

Compliance & Documentation

- Completing building applications and planning applications to local government departments

- Maintaining safety inspection schedules and documentation