QUALIFICATIONS:

l Bachelor’s degree in Business, Operations Management, or a related field.
l 1+ years of experience supporting senior executives or in a project coordination role.
l Excellent organizational, multitasking, and problem-solving skills.
l Strong communication and interpersonal skills.
l Fluent in English (Mandarin is an asset).
l Proficiency in Microsoft Office, Google Workspace, and project tracking tools (e.g., Trello, Asana).
l Ability to travel occasionally to support store visits or regional meetings.

PURPOSE OF THIS POSITION:

Big Way Hot Pot is undergoing rapid expansion, with active operations across British Columbia, Ontario, and Los Angeles. We are seeking a highly capable and driven Office Administrative Assistant to help ensure the effective execution of cross-functional initiatives and operational consistency across all stores.
This role is critical to supporting the company in tracking progress on key strategic tasks, improving cross-departmental coordination, and ensuring timely and accurate implementation of company policies and programs at all locations.

KEY RESPONSIBILITIES:

· Provide general administrative support, including filing, data entry, and document management.
· Answer and direct phone calls, emails, and other correspondence.
· Support pre-opening preparations for new store launches, including setting up utilities and government accounts.
· Manage and coordinate insurance documentation and renewals for both new and existing store locations.
· Assist in organizing and updating the company Wiki to ensure all documentation is accurate, up-to-date, and easily accessible.
· Schedule and coordinate meetings, appointments, and travel arrangements.
· Assist with preparing reports, presentations, and spreadsheets.
· Assist in organizing company events or meetings.
· Perform other duties as assigned by management.