Key Responsibilities:

• Dealing with phone enquiries and assisting customers and vendors and forwarding related questions to management where applicable.
• Complete new and maintain existing customer records through the Operation Management System (OMS) and facilitate necessary credit checks.
• Handling routine customer problems and serving as interface between company and customer.
• Identify and communicate opportunities of additional/new services for current/future customers.
• Set up customers, update existing customer schedules if required
• Assist with investigating, resolving billing discrepancies and providing back up to site management.
• Assist internal billing department with completing monthly billing, including processing and entering all time and material work.
• Assist with vendor and supplier request for quotations if required.
• Liaise with Stewardship and submit all necessary documents.
• Identify account discrepancies and make necessary adjustments.
• Documentation control –photocopy and collate documents for distribution, mailing and filing.
• Completing documentation and assisting the customer with required paperwork, including customer feedback forms.
• Handle high request volumes with effective service quality.
• Manage time-sensitive administrative tasks.
• Other administrative tasks as required

Knowledge, Skills and Key Competencies:

• University degree or College Diploma in environmental science technology or related discipline is an asset.
• At least 2-4 years combined customer service experience in a call center and/or office environment.
• Ability to work in a fast-paced environment.
• Strong relationship and interpersonal skills.
• Ability to work without supervision.
• Resolving conflict multi-tasking.
• Excellent communication skills in oral and written English.
• Ability and openness to training and learning about our business.
• Exceptional computer skills and competency.
• Competent working knowledge of Microsoft office, excel, word, power point and outlook

• Dealing with phone enquiries and assisting customers and vendors and forwarding related questions to management where applicable.
• Complete new and maintain existing customer records through the Operation Management System (OMS) and facilitate necessary credit checks.
• Handling routine customer problems and serving as interface between company and customer.
• Identify and communicate opportunities of additional/new services for current/future customers.
• Set up customers, update existing customer schedules if required
• Assist with investigating, resolving billing discrepancies and providing back up to site management.
• Assist internal billing department with completing monthly billing, including processing and entering all time and material work.
• Assist with vendor and supplier request for quotations if required.
• Liaise with Stewardship and submit all necessary documents.
• Identify account discrepancies and make necessary adjustments.
• Documentation control –photocopy and collate documents for distribution, mailing and filing.
• Completing documentation and assisting the customer with required paperwork, including customer feedback forms.
• Handle high request volumes with effective service quality.
• Manage time-sensitive administrative tasks.
• Other administrative tasks as require