JOB DESCRIPTION

We are seeking a reliable and detail-oriented Office Administrator to support our daily operations within a busy car sales and vehicle management environment. This role involves maintaining logbooks, organizing documents, handling phone calls and customer inquiries, managing vehicle keys, and ensuring clear communication through email correspondence. The ideal candidate will be highly organized, proactive, and comfortable multitasking in a fast-paced environment where you’ll often balance customer interactions with accurate vehicle documentation and record-keeping that meets compliance requirements.

REQUIREMENTS:

Proven experience in an administrative or office support role (minimum 1-2 years preferred)
Strong organizational and time management skills Excellent written and verbal communication Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new software
Ability to handle confidential information with discretion Professional phone etiquette and customer service orientation High school diploma or equivalent (additional qualifications in office administration are a plus)
Full UK manual driving licence

DESIRABLE SKILLS:

Experience working with vehicle fleets or managing keys/logistics Familiarity with digital filing systems or cloud-based document management Ability to prioritize tasks and work independently

Process and maintain logbooks accurately, ensuring records are up-to-date and easy to access Organize and file documents (physical and digital) to ensure efficient record-keeping and retrieval Answer incoming phone calls and route them appropriately; take messages when necessary Respond to customer inquiries in a professional and timely manner, both in-person and via phone/email Manage and monitor vehicle key inventory, ensuring keys are accounted for and logged correctly Compose and send professional emails to customers, vendors, and internal teams Assist with general administrative support, including data entry, printing, scanning, and supply management Coordinate with other departments as needed to support smooth daily operations