Job Description
Retail Back Office Administrator needed to join our well established and growing shoe retail business. We need an enthusiastic, customer focused and detail conscious person to join our small team to manage, all day to day stock administration and back office administration tasks.
Reporting to the Store Manager, this is an exciting and varied role in a small and growing business. This role will suit someone hardworking, and ambitious with the option to get involved in a diverse role that will include retail sales, office administration and contributing to our social media presence.

ESSENTIAL SKILLS

• Excellent planning and organisational skills.
• Proficient in the use of MS office applications, particularly Excel, Word & Outlook.
• Strong communication skills, both written and verbal.
• Ability to work on own initiative and as part of a team.
• Self-motivated and keen to impress.
• Basic IT skills needed to function in an office
• Numerate and analytical.

DESIRED SKILLS

• Experience of working in a Fashion Retail Sales environment.
• Experience in using Back Office Electronic Point of Sales (EPoS) system.
• High Level experience in Customer Service.
  If you love retail and want to be part of something special then please contact us, we would love to hear from you.
  This is a Full-time Position.
  Salary is negotiable depending on experience.
  Job Types: Full-time, Permanent
  Pay: £12.21-£13.80 per hour
  Expected hours: 37.5 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (preferred)
• Retail sales: 1 year (preferred)
• Administrative experience: 2 years (preferred)

Work Location: In perso

• Manage the processing and uploading of products and data to the Back Office Electronic Point of Sales (EPoS) system.
• On busy periods serve customers as a priority, showing high standards of customer care at all times.
• Process customer sales accurately and efficiently, in accordance with store operating procedures.
• Manage deliveries of new stock and assist with store duties.
• Replenish stock and displays as directed.
• Liase with management and accounts department on accurate delivery of goods.
• Maintain accurate stock levels on our inventory system.
• Source product information from suppliers.
• Process and manage faulty returns credits with suppliers.
• Assist with our online department to maintain a high level of online presence.
• Monitor and update social media channels consistently.
• Manage social media customer service queries.