INVISION IS A PROFESSIONAL RECRUITMENT FIRM INVOLVED IN ENGINEERING, INDUSTRIAL/SKILLED TRADES, INFORMATION TECHNOLOGY AND PROFESSIONAL SERVICES WITHIN CANADA AND THE U.S. WE HAVE A SUCCESSFUL TRACK RECORD WORKING ON BOTH SMALL AND LARGE RECRUITMENT PROJECTS, ACROSS NORTH AMERICA.

Our client is a recognized Manufacturer is actively seeking Customer Service Representative/ Office Administrator to join their team. This is a 12-month contract role.

This role supports our daily administrative operations of the office and serves as a key liaison between departments, customers, and service technicians. The ideal candidate is detail-oriented, resourceful and able to manage multiple priorities efficiently in a fast-paced environment.

• Accurately enter and maintain data in ERP systems to support business operations.
• Procure and process purchase orders from various customer portals.
• Collect and submit timesheets to Accounts Receivable for billing, ensuring accuracy and timely submission.
• Receive and send packages.
• Answer main office phone calls, direct calls to appropriate staff, and provide general information as needed.
• Plan and coordinate internal office events and team activities.
• Maintain organized digital and physical filing systems for efficient retrieval and compliance.
• Order, stock, and managing inventory of office supplies to ensure smooth day-to-day operations.
• Assist other departments with administrative tasks as needed.
• Act as the primary point of contact for service technicians, facilitating clear communication and support.
• Quickly and accurately assign job numbers to service technicians for new work orders.
• Maintain and update service call tracking sheets to ensure accurate job status and history.
• Collaborate with the Parts Department to order items required for service repairs

QUALIFICATIONS:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years of administrative, office coordination, or customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP systems.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable interacting with multiple departments and external contacts.
• Familiarity with service-based industries or industrial environments.
• Experience working with digital portals and timesheet/billing software.
• Basic understanding of inventory or parts ordering processes.

• Accurately enter and maintain data in ERP systems to support business operations.
• Procure and process purchase orders from various customer portals.
• Collect and submit timesheets to Accounts Receivable for billing, ensuring accuracy and timely submission.
• Receive and send packages.
• Answer main office phone calls, direct calls to appropriate staff, and provide general information as needed.
• Plan and coordinate internal office events and team activities.
• Maintain organized digital and physical filing systems for efficient retrieval and compliance.
• Order, stock, and managing inventory of office supplies to ensure smooth day-to-day operations.
• Assist other departments with administrative tasks as needed.
• Act as the primary point of contact for service technicians, facilitating clear communication and support.
• Quickly and accurately assign job numbers to service technicians for new work orders.
• Maintain and update service call tracking sheets to ensure accurate job status and history.
• Collaborate with the Parts Department to order items required for service repair