COMPANY OVERVIEW

At Definitive EPoS Solutions we supply, support, and develop point of sale and stock control systems, primarily serving the hospitality industry. Our team is committed to delivering excellent solutions and responsive support to help our clients run their businesses efficiently.

SUMMARY

We are seeking a proactive and organised Office Administrator / Customer Liaison to join our team and manage day-to-day office tasks and act as a key point of contact for our customers. In this role, you will play a key part in ensuring smooth office operations by combining administration, customer service, and communication skills.

SKILLS & EXPERIENCE

• Proven administration experience in an office-based role.
• Strong communication and customer service skills, both written and verbal.
• Excellent organisational skills with attention to detail.
• Ability to multitask and prioritise effectively in a busy environment.
• Confident in using Microsoft Office (Word, Excel, Outlook) and comfortable with learning new systems.
• Experience managing business social media accounts is desirable.

• Handle incoming calls and act as the first point of contact for customer enquiries.
• Provide liaison between customers and the support desk, ensuring issues are logged and followed up.
• Manage daily office administration tasks, including document control, emails, maintaining CRM records and ensuring data accuracy.
• Maintain and update company social media accounts with relevant posts, updates, and news.
• Provide support the sales and technical teams
• Liaise with suppliers, courier and internal teams to ensure smooth operations.
• Ensure smooth communication and workflow between departments.