Office Administrator/ Customer Service - Sioux City at NATIONS ROOF LLC

, , -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

28.0

Posted On

17 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Support, Customer Service, Invoicing, Bookkeeping, Communication Skills, Planning, Organization, Attention to Detail, CRM Software, Contract Administration, Payroll, Accounts Payable, Accounts Receivable, Vendor Management, Document Management, Team Collaboration

Industry

Construction

Description

We are seeking a proactive and detail-oriented Service Office Administrator to join our team! This position is based in Sioux City, IA (greater Atlanta area) and will be 100% in office with a Monday-Friday schedule. At Boone Brothers Roofing, a Nations Roof Company, we don’t just install roofs — we build lasting relationships and deliver industry-leading craftsmanship. As part of one of the largest and top-ranked commercial roofing organizations in the U.S., we offer more than a job — we offer a stable career with growth, training, and year-round opportunities. Why Nations Roof? * Innovative Projects: Be part of high-impact projects that shape the industry. * Career Growth: Enjoy opportunities for professional development and career advancement. * Collaborative Environment: Work with a team that values your insights and fosters a collaborative culture. * Competitive Compensation: Receive a competitive salary and comprehensive benefits package. Position Overview: The Service Office Administrator, is responsible with assisting with smooth operation of day-to-day activities. This position involves managing administrative, invoicing and bookkeeping tasks, coordinating service schedules, and supporting the service team to enhance efficiency and customer satisfaction. Essential Functions and Responsibilities: * Inbound and outbound phone calls and emails * Assist with dispatching crews. * Process, review, code and input daily outgoing invoices and incoming payments * Collections on local and past due customer accounts * Send and receive Work Orders, Purchase Orders, COI and Warranties for Service. * Assistance in creation of work order in CRM software from client request. * Assist with the preparation, review and administration of contractual proposals, contracts and purchase orders relating to construction projects. * Preparation, review and administration of subcontractor MSA’s, POs, and certificates of insurance. * Cross train and provide back up support in the office * Project set up and job maintenance, as required * Account payable and receivable, as required * Verify payroll consolidation and entry, as required * Reconcile accounts, as required * Assist with administration of human resources, new employee onboarding, and benefits related matters for service personnel, as required. * Assist in tracking and administration of service fleet vehicle maintenance schedules * Assist in receiving and tracking vendor/supplier preliminary notices and lien release requirements, submittals, and releases, as required * Processes, organizes, and maintains documents. * An ability to produce a high-volume output while maintaining an attention to detail. * Other duties as assigned. Qualification: * Bachelor’s degree in related field preferred * Any equivalent combination of education and experience may also be considered. * 5 years’ experience in office support role in similar construction or services industry. * Excellent verbal and written communication skills. * Ability to effectively plan, organize and meet deadlines while maintaining a high level of quality. * Intermediate computer skills required. (Microsoft Suite: Word, Excel, PowerPoint, etc.). Benefits: * Hourly Position: $24-428hr * Medical, Dental, Vision Benefits * Accident and Disability Insurance * Life Insurance * Holiday and Vacation * 401(K) with employer match * Opportunities for career advancement and professional development. * A dynamic and supportive work environment. The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not meant to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nations Roof provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. Our company is a Drug Free Workplace. No Recruiters. All candidates must be authorized to work in the U.S.

Responsibilities

The Service Office Administrator is responsible for assisting with the smooth operation of day-to-day activities, including managing administrative tasks and supporting the service team. This role involves invoicing, bookkeeping, and coordinating service schedules to enhance efficiency and customer satisfaction.