Sharp Bus Lines Orillia is seeking a Full-time Dispatcher/Office Administrator to join our team. The ideal candidate will be an enthusiastic and professional team player with experience in an office environment and a strong background in customer service. The candidate must be available for shifts beginning as early as 6am.
Must be willing to attain a B-licence.
Qualified candidates will also be meticulously organized, have excellent time management and multitasking abilities, and have experience dealing with the public and diverse groups. Previous dispatch experience with knowledge on Geographic Information Systems (GIS) would be considered an asset.
Reporting to the Division Manager, the successful candidate will support our office team in the Orillia Division, as well as other administrative tasks.

Main Responsibilities:

• Charter quoting, booking and charter scheduling
• Working with the customer and stakeholder to ensure above board customer service and conflict resolution in a timely and effective manner
• Support route and spare drivers, providing accurate and up to date route information
• Dispatching of information to drivers during route times including route assistance, providing guidance, or emergency support to drivers on the road
• Management of ongoing incoming and outgoing communication with drivers, maintaining a clear, effective, and professional demeanor at all times
• Support for the maintenance of accurate and complete personnel and contract compliance files
• Reporting of bus delays and any incidents through proprietary software and providing supportive communication with various stakeholders
• Reception and general administration duties
• Other duties, as assigned: Route coverage support

Qualified individuals must have:

• Post-Secondary Education is an asset
• An Ontario G-class Driver’s Licence with the willingness to upgrade to a B Class Licence through Sharp’s free training program
• Excellent written and verbal skills
• Intermediate knowledge and experience using MS Suite, including but not limited to Microsoft Word, Excel, PowerPoint
• An existing knowledge of Orillia Region and surrounding areas
• The ability to pass a Criminal Background Check and a Vulnerable Sector Screening

If your talents and experience meet the above qualifications, we want to meet you! We invite all qualified individuals to apply.
About Sharp:
Sharp Bus Lines Limited is a family focused business, and we treat our employees as such; we care about our employees as much as we care about the safety of our students. For over 60 years Sharp Bus Lines Limited has been providing safe and reliable transportation to passengers across Ontario, establishing a reputation of timeliness and dependability. As a family focused business, we look to employ only those individuals who embody similar values of trust, reliability, and integrity, and can take those principles into every facet of their role.
At Sharp Bus Lines Limited, it is our policy to provide equal employment opportunities to all qualified persons without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, nation of origin, ancestry, or veteran status. We are committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of employee selection and training.
Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Are you located in Orillia, ON?
• Are you legally entitled to work in Canada?

Education:

• Bachelor’s Degree (preferred)

Experience:

• Dispatch: 2 years (preferred)
• Administrative: 2 years (preferred)
• Microsoft Excel: 1 year (preferred)

Work Location: In perso

• Charter quoting, booking and charter scheduling
• Working with the customer and stakeholder to ensure above board customer service and conflict resolution in a timely and effective manner
• Support route and spare drivers, providing accurate and up to date route information
• Dispatching of information to drivers during route times including route assistance, providing guidance, or emergency support to drivers on the road
• Management of ongoing incoming and outgoing communication with drivers, maintaining a clear, effective, and professional demeanor at all times
• Support for the maintenance of accurate and complete personnel and contract compliance files
• Reporting of bus delays and any incidents through proprietary software and providing supportive communication with various stakeholders
• Reception and general administration duties
• Other duties, as assigned: Route coverage suppor