OFFICE ADMINISTRATOR – DYNO PLUMBING (CORBY)

We are looking for an organized and proactive Office Administrator to join our busy team at Dyno Plumbing in Corby. This is a fantastic opportunity to become part of a well-established franchise business that values professionalism, teamwork, and excellent customer service.

SKILLS & QUALIFICATIONS

• Prior office experience preferred.
• Strong attention to detail and excellent organizational skills.
• Ability to work independently and manage time effectively.
• Outstanding communication and customer service skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Ability to handle confidential information with professionalism.
• Strong record-keeping and prioritization skills.

ABOUT THE ROLE

As an Office Administrator, you will play a key role in ensuring the smooth day-to-day running of the office. You’ll be the first point of contact for customers, engineers, and franchise contacts, both over the phone and online. You’ll support managers and directors by scheduling jobs, maintaining accurate records, and delivering excellent customer service.

KEY RESPONSIBILITIES

• Communicate effectively with customers, engineers, and management.
• Schedule jobs and allocate them to engineers using company software.
• Track performance and ensure jobs are completed on time.
• Handle correspondence, including emails and phone calls.
• Process card payments and update purchase order spreadsheets.
• Maintain daily and weekly monitoring spreadsheets.
• Carry out job closing procedures using systems and manual processes.
• Support managers/directors with ad hoc requests and admin tasks.