ABOUT US:

At Honores Patisserie, we take pride in producing high-quality, artisan pastries and baked goods. As we grow, we are looking for a dedicated Office Administrator to support the day-to-day running of our business, liaise with our valued customers, and manage order processing with attention to detail and care.

REQUIREMENTS:

• Proven experience in an administrative or customer-facing role, ideally in a food or hospitality environment.
• Confident using Sage 50 for invoicing, stock, and account-related tasks.
• Familiarity with SALSA and HACCP standards and procedures (training can be provided).
• Strong communication and interpersonal skills, both written and verbal.
• Excellent organisational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude and a genuine passion for food and customer service.

• Manage daily administrative tasks, ensuring smooth office operations.
• Take and process customer orders via phone, email, and in-person with professionalism and accuracy.
• Provide excellent customer service by responding promptly to enquiries, resolving issues, and ensuring customer satisfaction.
• Use Sage 50 Accounts software to input orders, generate invoices, and assist with basic bookkeeping and financial records.
• Coordinate with the kitchen/production team to ensure orders are fulfilled accurately and on time.
• Ensure compliance with SALSA and HACCP procedures, maintaining accurate documentation and supporting audits or inspections.
• Support the management team with general administrative and operational duties as needed.