Full job description

About us

We’re a fast-growing, high-demand plumbing business based in Perth’s northern suburbs, specialising in residential maintenance.

Our days are busy, our phones are always ringing, and we take pride in delivering a high level of service to our customers. We’re now looking for the right person to take control of the phones, bookings, and scheduling—someone who thrives in a fast-paced environment and can keep things running smoothly behind the scenes.

About the role

This is a key position in the business—you’ll be the first point of contact for customers and the person who keeps our plumbers organised and on track.

Your responsibilities will include:

• Answering incoming calls and booking jobs
• Managing and optimising daily schedules for plumbers
• Responding to website and email enquiries
• Following up quotes and outstanding jobs
• Updating job notes, invoices, and customer records
• General admin to support the team

What We’re Looking For

We don’t expect plumbing experience—but we do need someone who can handle a busy workload and stay organised.

You’ll be a great fit if you are:

• Confident and professional on the phone
• Highly organised and able to multitask
• Calm under pressure (mornings can get busy)
• A fast learner with systems and software
• Reliable and take pride in your work

Experience in admin, customer service, or scheduling is highly regarded.

Why Join Us?

• Stable, full-time hours (no weekends)
• Supportive, small team environment
• Busy, varied role—no boring days
• Opportunity to grow with the business
• Performance-based bonuses available

How to Apply

Click Apply Now and include a short paragraph explaining:

• Why you’d be a good fit for this role
• Your experience with phones, scheduling, or customer service

We review applications daily and will contact suitable candidates quickly.