JOIN ONE OF THE UK’S LEADING INDUSTRIAL DOOR SPECIALISTS

Industrial Door Services Ltd (IDS) is a trusted and long-established leader in the manufacture, installation, maintenance, and repair of industrial doors and entry systems. Founded in 1987, we have grown into one of the UK’s foremost providers of bespoke industrial roller shutters, sectional overhead doors, auto doors, access control, and a range of specialist entry solutions.
With over 80 years of combined experience and a presence across the UK, we offer 24/7/365 reactive support to an extensive client base, including construction firms, retailers, government organisations, the military, and the food & agriculture industries.
As we continue to grow rapidly under new management, we’re looking for a proactive and organised Office Administrator to join our service coordination team and play a key role in handling reactive maintenance requests and breakdowns.

REQUIREMENTS

• Previous experience in a similar role (service desk, maintenance coordination, or admin support).
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CMMS/helpdesk software (desirable).
• Proficient in Microsoft Office (Outlook, Excel, Word).
• A team player with a customer-focused attitude.

Schedule and dispatch qualified field engineers using our internal systems.

• Customer Communication

• Reactive Job Coordination:

Receive and log breakdown calls and reactive service requests from customers.

• Job Assignment:

Schedule and dispatch qualified field engineers using our internal systems.

• Customer Communication:

Provide timely updates to clients regarding job progress, delays, and completion.

• Work Order Management:

Ensure that all jobs are completed within target response times and maintain clear documentation throughout.

• Administration:

Update internal records, asset logs, and invoicing details. Support contractor paperwork and compliance processes.

• Compliance & Safety:

Maintain standards in line with UK safety and construction regulations.