Join Our Compassionate Team

Office Administrator – Funeral Home

Role Purpose:

The Office Administrator plays a vital role in supporting families, funeral directors, and the wider team by ensuring the smooth, organised, and dignified operation of the funeral home. This position blends administrative excellence with compassionate service, helping families navigate arrangements during one of life’s most difficult moments.

Key Responsibilities:

Family Support & Reception — Greet families and visitors with warmth, empathy, and professionalism; provide clear guidance and assistance.

Communication Management — Handle incoming calls, emails, and enquiries; respond promptly, respectfully, and with sensitivity.

Service Coordination — Assist with scheduling arrangements, preparing service documentation, and ensuring all details are accurately recorded and communicated.

Administrative Operations — Maintain organised filing systems, prepare correspondence, manage records, and support daily office tasks.

Compliance & Documentation — Prepare, process, and securely manage legal and regulatory paperwork with accuracy and confidentiality.

Team Assistance — Provide administrative support to funeral directors, arrangers, and management; assist with service preparation when required.

Financial Administration — Prepare invoices, process payments, manage petty cash, and support basic bookkeeping tasks.

Resource & Facility Management — Monitor office supplies, coordinate deliveries, and ensure shared spaces remain tidy and presentable.

Technology & Systems — Confidently use scheduling software, databases, and communication tools; maintain accurate digital records.

Key Attributes:

Compassionate and calm, able to support grieving families with dignity and care.

Highly organised, with strong attention to detail and the ability to manage multiple priorities.

Professional communicator, both written and verbal, with a warm and reassuring manner.

Discreet and trustworthy, committed to confidentiality and respectful handling of sensitive information.

Adaptable, able to respond to changing needs and support the team during busy or emotionally demanding periods.

Collaborative, contributing positively to a close‑knit, service‑focused environment.

How to Apply

Please submit your resume, ***********@brownsfunerals.com.au, and a cover letter outlining your experience and why you would be a valuable addition to our team.

• We welcome applications from individuals who share our commitment to serving families with dignity, compassion, and excellence.